I had one of the worst experiences at Zostel. From the moment I arrived, the receptionist was shockingly rude and completely unprofessional — no greeting, no help, just pure attitude. It felt like I was an inconvenience rather than a guest.
The hospitality was non-existent. No one seemed to care about guest comfort or basic manners. The common areas were dirty, poorly maintained, and nothing like the pictures. My room was equally disappointing — dusty sheets, broken fittings, and no sense of cleanliness.
When I tried to bring up my concerns, the staff either ignored me or behaved rudely again. The whole place lacked warmth, service, and even basic courtesy. Definitely not the kind of vibe you’d expect from a hostel that promotes “community and comfort.”
I wouldn’t recommend this Zostel to anyone. There are far better places that actually value their guests. Avoid this one at all costs!