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You are booking hotel for more than 30 days
Review Of WEST BAY MARISOL
Varkala Beach, Varkala | 4 minutes walk to Odayam Beach
User Rating & Reviews
- everyone
- couple
- family
- group
Very Good
53 Ratings, 25 Reviews
Last 10 Customer Ratings (Latest First)
- 5
- 5
- 4
- 3
- 4
- 4
- 5
- 5
- 5
- 5
Reviews Summary
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The property is newly constructed and boasts a lovely pool area along with a beautiful location just a stroll away from the beach. Guests have appreciated the tasty food and friendly staff, with notable mentions for quick service and helpful front desk staff. However, some cons were repeated, such as understaffing affecting room service and ongoing noise disturbances. Others faced issues like delayed check-ins and inadequate breakfast provisions, which impacted their overall experience.
Sort by:
Positive first
5.0
Excellent
saravanan s.couple
It's very nice stay and good staffs
Room: Standard Room
3.0
Average Stay
ramasia s.
It was actually an unplanned staycation and without any confusion we booked west bay from makemytrip. Booking was easy via makemytrip and we enjoyed the stay
Room: Standard Room
WEST BAY MARISOL has replied on Thu Sep 11 14:54:35 IST 2025
Dear Guest, Thank you for choosing West Bay Marisol for your unplanned staycation! We’re happy to hear the booking process was smooth and that you enjoyed your stay. Looking forward to welcoming you again soon! Warm regards, Team West Bay Marisol
4.0
Good stay
goutham d.group
Good stay in terms of room and service , food they need to improve the menu and breakfasts doesn’t have non-veg .. and food cost also too high
Room: Deluxe Room
WEST BAY MARISOL
Dear Guest, Thank you for your feedback! We're glad you enjoyed the room and service. We appreciate your suggestions regarding the food menu and pricing — they’ve been noted for improvement. We hope to serve you even better on your next visit. Warm regards, Team West Bay Marisol
4.0
Good Stay
vafa s.couple
Good stay well maintained. Near to beach.Staff were good.overall stay was good also got a free room upgradation
Room: Deluxe Room
WEST BAY MARISOL has replied on Sat Aug 23 12:18:24 IST 2025
Thank you for your kind review! We're happy you enjoyed your stay, the beachside location, and the room upgrade. Glad to hear our team made your visit pleasant. Hope to welcome you again at West Bay Marisol!
5.0
Excellent Stay
anoop j.family with 3 kids
We were a family . Stay, food and amenities were of excellent quality, so were the courtesy of staff. Property is maintained well. Recommended for families and bigger groups. Only shortcoming is that there are no sea facing rooms. The seaside is just 2 mts walk.
Room: Standard Room|Deluxe Room|Executive Room
WEST BAY MARISOL has replied on Mon Aug 18 11:55:21 IST 2025
Thank you for your kind words! We're glad you enjoyed your stay, food, and our hospitality. We appreciate your feedback and hope to welcome you and your family again at West Bay Marisol!
5.0
Amazing stay
sourav s.couple
Very well maintained stay. clean rooms, great service. Very well maintained stay. clean rooms, great service.
Room: Standard Room
WEST BAY MARISOL
Dear Guest, Thank you for your kind words! We're glad you enjoyed the clean rooms and our service. Looking forward to welcoming you again! – West Bay Marisol
5.0
Awesome stay Nice rooms Friendly staff Good food
sunandrita c.family with 1 kid
We had a great experience in the hotel, its really nice clean is too is very friendly and accomodative and restaurant food is also very are very clean in new building and everything is new, facilities of the hotel is also recommended for a good stay our kid also had lot of fun and its very near to the is accessible as its in a very good location.
Room: Standard Room|Deluxe Room
WEST BAY MARISOL has replied on Sat Aug 09 13:11:54 IST 2025
Thank you so much for your kind words! We're glad to hear you had a great experience at West Bay Marisol. It's wonderful to know you enjoyed the clean rooms, friendly staff, tasty food, and our convenient location. We're especially happy your child had fun too! We hope to welcome you back soon for another enjoyable stay.
5.0
Excellent Stay
rupal m.
Location of property is very nice ,good facilities and food.
Room: Executive Room
WEST BAY MARISOL
Dear Guest, Thank you for your lovely feedback! We're glad you enjoyed the location, facilities, and food. Hope to welcome you back soon! – West Bay Marisol
2.0
Not worth the price
anuvind n.couple
Not worth the price Not worth the price Not worth the price Not worth the price Not worth the price Not worth the price Not worth the price Not worth the price Not worth the price
Room: Standard Room
WEST BAY MARISOL
Dear Guest, We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable, and we’ll work on improving to serve you better in the future. – West Bay Marisol Resort
4.0
Good Stay
family
The food was great, staff was hospitable , rooms were clean and spacious , overall a really great experience It’s near the Varkala beach and black beach so perf location for morning excursions Would highly recommend !!! Breakfast buffet could have had more options and different !
Room: Standard Room
WEST BAY MARISOL
Dear Guest, Thank you for the wonderful feedback! We're happy you enjoyed the food, service, and location. We’ve noted your suggestion about the breakfast buffet and will work on it. Hope to see you again soon! – West Bay Marisol
4.0
Good Stay
nitesh r.
Facilities are avg, landline is setup in bathroom weirdly. Hotwater takes more than 10 mins.No proper menu availability in the hotel.
Room: Standard Room
WEST BAY MARISOL
Thank you for your feedback. We're sorry to hear about the issues you faced and will work on improving the facilities, hot water timing, and menu options. Your input helps us do better. – Team West Bay Marisol
1.0
Terrible Stay
jothi v.family with 2 kids
Hello Sir/Madam, 1.The time we were scheduled to check in was not given punctually,as we are planning a family trip of togetherness booking 4 rooms is really true worth was not up to the expectations as One or two rooms were not yet checked out and cleaned up by the time we reached tired from a distance like (Chennai/Coimbatore/Gingee) 2.The rooms were not properly cleaned up .One of the room was very wet and sticky. 3.No prompt response from the reception desk to whatever being asked for help/query. 4.No helper to bring our heavy lugages from vehicle to respective rooms. 5.TV and remote is not sinking with one another 6.No intercom in two rooms 7.Hot water not coming after a long tired some work up 8.No immediate response for anything we approached 9.The room changed and given after so many repeated hardships was not at all cleaned up properly full of beach sand in near bed and inside bathroom too The water leakage continuously undershelf and pooled (?A/C outlet )God only knows 10.No lift in front building is tiring for our knee issues 11.Breakfast complementary (paid prior)8.30-10.30am was announced even over phone but as we went by 9am,no fruit juices,empty jar kept,Coffee were not hot,jam almost emptied by 10 am (nobody filled again) 12.Coffee/Tea ordered for Room in dining were brought in glass mugs (not in flasks)in the rainy days 13.Breakfast was asked about filing items atleast present there but told crowd came unexpectedly was the reply ,why don't be the restaraunt ready with number of the people paid and checked in before night itself. 14.Rain coming suddenly no help with any kind of umbrella
Room: Executive Room|Standard Room|Deluxe Room
WEST BAY MARISOL has replied on Sat Jun 21 11:15:44 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay with us. Your concerns regarding room readiness, cleanliness, staff response, amenities, and breakfast service have been noted seriously. We understand how important a smooth and comfortable stay is, especially during a family trip, and we truly regret falling short of your expectations. We are already working with our team to address these issues and improve our service standards, cleanliness, and guest support. Your feedback is valuable and helps us do better. We hope to have the opportunity to welcome you again and provide a much-improved experience. Warm regards, Team West Bay Marisol
5.0
Excellent Stay
kavya r.
Rooms were clean and the services was good and they used to respond very quickly
Room: Standard Room
WEST BAY MARISOL
Thank you for your kind words! We're glad you liked the clean rooms and quick service. Hope to welcome you again soon! – Team West Bay Marisol
4.0
nice stay near cliff
raghav d.group
Nice stay and staff. Pool area is good and very close to cliff
Room: Deluxe Room
WEST BAY MARISOL has replied on Tue May 13 14:12:49 IST 2025
Thank you for your feedback! We're happy you enjoyed the stay, staff, and pool area near the cliff. Hope to welcome you again at Westbay Marisol!
5.0
Excellent Stay
bijes s.couple
We had a amazing stay, staffs are friendly rooms is too good, 1min walk to the cliff
Room: Standard Room
WEST BAY MARISOL has replied on Tue May 13 14:13:30 IST 2025
Thank you for your lovely feedback! We're glad you had an amazing stay and enjoyed the room, staff, and location near the cliff. Hope to see you again at Westbay Marisol!
5.0
Excellent Stay
laxmi m.group
staff was friendly but they were understaffed and room service wasn't available when required
Room: Standard Room|Deluxe Room
WEST BAY MARISOL has replied on Tue May 13 14:14:02 IST 2025
Thank you for your feedback! We're glad you found our staff friendly. We apologize for the inconvenience caused by the understaffing and room service delay. We'll work on improving this for a better experience next time.
1.0
Terrible Stay
smruthul p.couple
luggage service is mentioned in the amenities but i can't see. if you book standard room then there is no lift service, we have to keep luggage in hand and climb the steps. experience noise from outside during the night. not shared reception number. if you experience any difficulty then you have to walk up and go to reception. for me statying in this hotel was horrible this time. hope they will improve
Room: Standard Room
WEST BAY MARISOL
We’re sorry to hear about your experience and truly regret the inconvenience caused. Your feedback is important, and we’ll work on improving the services, especially luggage assistance, accessibility, and communication. Thank you for bringing this to our attention — we hope to do better in the future.
2.0
Poor Stay
aparna r.couple
The property and surroundings were absolutely beautiful but in the case of service we felt so many difficulties. we couldn't check in at the proper time, and for break fast there were no sufficient utensils and food. people were fighting to get some food. wi fi was not available most of the time. if they could improve on services and timing, it will be a really nice place to stay
Room: Deluxe Room
WEST BAY MARISOL has replied on Mon Apr 21 16:00:36 IST 2025
Thank you for your kind words about our property and surroundings. We’re sorry to hear about the service issues you faced. Your feedback is valuable, and we’re working on improving our check-in process, breakfast service, and Wi-Fi reliability to offer a better experience next time.
1.0
Terrible Stay
anjaly k.family with 4 kids
Booked 4 rooms but waited till next day 12 am for confirmation. Such a terrible experience holding small kids till 12 am
Room: Deluxe Room
WEST BAY MARISOL has replied on Mon Apr 21 15:58:03 IST 2025
Thank you for your feedback. We're truly sorry for the delay and inconvenience you faced, especially with kids involved. This is not the experience we want for our guests. We’re reviewing what went wrong and will work to ensure it doesn’t happen again.
1.0
Terrible Stay
samar s.family
Worst stay of my life. Room had no fan, no doormat, water shortage in middle of shower, no toiletries, no water bottle, dirty corridors like dead flies, food shortage in breakfast buffet. These were few of the things i faced there and the list is long.
Room: Executive Room|Deluxe Room
WEST BAY MARISOL has replied on Mon Apr 21 15:59:02 IST 2025
We’re very sorry to hear about your experience. This is far from the standard we aim to provide. We take your feedback seriously and are looking into each of the issues you mentioned to make sure they are addressed. Thank you for bringing this to our attention.
