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Review Of The Upper Homes

Mathgharia, Guwahati

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.1
    Good

    54 Ratings, 16 Reviews

    excellent
    17%
    very good
    20%
    average
    31%
    poor
    15%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

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    • 3
    • 4
    • 4
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property has received mixed reviews from guests. While some appreciated the amazing view from the balcony and terrace, others complained about the lack of basic facilities like water in the bathroom and poor service. The location was also a concern for some guests, as it was not convenient and had no parking space. Some guests also mentioned that the property was not suitable for families and had a bad ambiance. However, some guests had a good stay and enjoyed the romantic ambiance, especially during the rain. The property management and staff service were also criticized by some guests.

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    Positive first
    1.0

    Don't sta

    business

    slow service, room was not even ready when we reached we have to wait for almost half an hour for room to be ready, there were no dental kit , no telephone for calling reception and power went off everytime. Horrible experience . It's just the picture in the site that looks good. They don't even give us our room key. Not a single value for money

    Travel Month: Aug 2025

    Room: Deluxe queen room with balcony

    1.0

    Not suggestable

    bhuban c.family with 2 kids

    It's damn dirty. Cleaness is zero. No hygiene to stay. And in the name of complementry breakfast it's just only bread ,banana and tea. I will never suggest anone to stay there.

    Travel Month: Apr 2025

    Room: Triple occupancy Deluxe with Balcony

    • user photos
    • user photos
    • user photos

    The Upper Homes has replied on Mon Apr 07 15:55:17 IST 2025

    Kindly be considerate if you are booking a budget stay hotel Thanks

    1.0

    Terrible Stay

    sarangapani d.

    The stay was really disgusting. No water at the bathroom. No basic facilities.

    Travel Month: Dec 2024

    Room: Deluxe queen room with balcony

    The Upper Homes has replied on Wed Dec 11 13:20:23 IST 2024

    Hello guest Sorry for such an experience but we haven't faced such issues with your allotted room. We provide basic facilities with very affordable rate.

    3.0

    Average Stay

    biswajit c.couple

    The room was up to the mark but the service was very poor. Location was not that good and the parking space was not upto the mark

    Travel Month: Oct 2024

    Room: Deluxe queen room with balcony

    1.0

    Terrible Stay

    subramanyam j.

    Very bad experience, very small room, not tidy at all, no amenities, no service at all, not even worth of 700rs.

    Travel Month: Oct 2024

    Room: Deluxe queen room with balcony

    3.0

    Average Stay

    arif h.

    Actually there are no lift available. And also not available wather filter. My room in 5th floor so ever time up down is very problematic

    Travel Month: Aug 2024 (11-Night Stay)

    Room: Deluxe queen room with balcony

    3.0

    Average Stay

    rengam p.

    Ok.

    Travel Month: Jul 2024

    Room: Deluxe queen room with balcony

    1.0

    Worst experiance

    priyanka k.family

    Its not for family soo please dont go its sex presecution place. No staff service. Only young 3-4 boys is running the hotel. Very dirty bathroom and its in residenticial area horrible ambience. Nothing is provided by the people no parking. Terriable experiance

    Travel Month: Jul 2024

    Room: Deluxe queen room with balcony

    5.0

    Excellent Stay

    dipankar s.

    The stay was amazing as usual, the terrace and the balcony were an amazing highlight of the place.

    Travel Month: Feb 2024

    Room: Deluxe queen room with balcony

    • user photos
    3.0

    Average Stay

    kajum t.loyalty-icon

    The management system was poor. No staffs were available to look after us

    Travel Month: Sep 2023

    Room: Couple friendly queen rooms

    2.0

    Poor Stay

    urbarsi s.family

    I booked offline one day before reaching there but the manager said there was no booking, he just refused and didn't gave me room, i went guwahati for my treatment and in that situation he refused to give me room.

    Travel Month: Aug 2023

    Room: Couple friendly queen rooms

    5.0

    Appreciation

    sasongdangba.loyalty-iconcouple

    We had a really good stay, enjoyed the ambience of the rooms and especially the view outside the hotel and also it was romantic one due to rain.

    Travel Month: Jun 2023

    Room: Couple friendly queen rooms

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    neha l.couple

    Upper homes provided a very nice stay , as it is located on a very nice location. The night view from the room balcony was awesome. If you are looking for stay as couple it is go to place . Just one issue you might face is lift problem. As all the room are on 4th floor and there is no lift provided and as well staff members are not present for 24/7 service. It's kind of a just a room is provided to you, use it as per your choice. One more thing, like other OYO's they didn't ask for extra charges while checking in. So overall it was a nice stay.

    Travel Month: May 2023

    Room: Couple friendly queen rooms

    3.0

    Stay in guwahati outskirts @the upper homes

    shuvajit b.solo

    The ac room was good but not spacious, cleanliness was average, it was on the roof(4th floor) without any lift facility & the room service facility was very poor, there was no complimentary drinking water also.

    Travel Month: Mar 2023

    Room: Couple friendly queen rooms

    4.0

    Good Stay

    prasanta d.

    It was a good stay. But thr was no geyser in the bathroom in this season. Although they provide a emerson rod. Rest evrythng was fine. Hope to stay in near future n recommend othrs n fronds

    Travel Month: Jan 2023

    Room: Couple friendly queen rooms

    3.0

    Average Stay

    urbarsi s.couple

    Stay was good but the owner took extra charges and by mistakenly but didn't return us the money

    Travel Month: Jan 2023

    Room: Couple friendly queen rooms

    The Upper Homes has replied on Mon Mar 20 12:42:32 IST 2023

    Hi guests, no extra charges are taken at our property. Extra charges are applicable only on early check-in or extra mattress or extra amenities on demand by guest. Thanks & regards.

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