I had an extremely disappointing experience at this hotel, primarily due to the rude and arrogant behavior of the management staff at the reception. During my stay, I accidentally slipped in the parking area because of water logging and lightly brushed against a bike parked there. The contact was minimal and caused a barely visible, 1cm mild scratch on the footrest—yet the staff (Karthik)threatened me and demanded ₹1500 for the scratch. The way he spoke to me was aggressive and completely unprofessional, making me feel unsafe and harassed as a guest.
To make things worse, I requested a late check-out, and was charged ₹1000 for a short extension, which most hotels usually accommodate politely if the room is available. Here, there was no courtesy or hospitality extended—just rude responses and unfair charges. I travelled alone as a women for business trip he totally ruined it and made me uncomfortable for visiting alone as a women and choosing their hotel.
The Q Hotel - RK Beach has replied on Sun Jul 13 21:08:34 IST 2025
Dear SHRUTHI M, Thanks for lying without second thoughts.
1. You didn't actually slipped in the parking area, You dont know how to drive a scooty properly. You came very fast into the parking lot and made a sudden turn without slowing down, which made your scooty slip and hit the already parked bike which was there. There was a small yet deep scratch on the bike which you hit because of over speeding which is completely your fault. The bike which was parked moved nearly 2 foot after you hit witch reckless driving. Next day when we asked about the incident, you completely tried to escape from the dame you did. you denied everything with arguments. Luckily, we had a security camera which covered your overspeeding accident to the bike already parked. After seeing the camera footage and proofs of scratches you changesd your reasons like your scooty was rental and breakes are loose. there was rain water on the tires and that ridiculous reasons. I wish i could attach security footage of your stunts you pulled here. You checked out at 4 pm instead of actual check out time so we charged extra. You paid 650 damage to bike after we spoke to showroom in front of you. DONT LIE PLEASE
2. Yo