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Review Of The Phoenix Hotel

Khatri Park Housing Society, Lonavala

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • family
    3.5
    Very Good

    71 Ratings, 28 Reviews

    excellent
    34%
    very good
    23%
    average
    20%
    poor
    11%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 3
    • 5
    • 3
    • 4
    • 3
    • 2
    • 2
    • 5
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property is a decent choice for large groups, offering good accommodations and spacious rooms. Guests have praised the friendly and prompt service along with clean facilities. The attached swimming pool is a plus, but some have noted maintenance issues. While it's conveniently located near highways for easy access, finding the property can be challenging due to incorrect directions. Despite some cleanliness concerns, it can be a comfortable stay for a short visit.

    Sort by:

    Positive first
    3.0

    average badiya thik

    nitesh k.couple

    Google Map se dhundha Aur Main khane ke liye vahan per restaurant the waha pr utna jyada available nhi tha sab chij Google Map se dhundha Aur Main khane ke liye vahan per restaurant the waha pr utna jyada available nhi tha sab chije

    Travel Month: Jul 2025

    Room: Standard Room

    • user photos
    • user photos
    2.0

    Not Worth It

    amir q.couple

    The rooms were not proper, no amenities, lack of cleanliness and full of make shift furniture.

    Travel Month: Jul 2025

    Room: Standard Room

    2.0

    Service was not good

    veenay k.group

    There was no towel, TV, even soap in bathroom. Still charges more in weekend. it was pathetic experience

    Travel Month: Jul 2025

    Room: Standard Room

    5.0

    Super

    samuel.group

    I found this this villa in makemytrip at very reasonable price.Thank you makemytrip for the good stay

    Travel Month: Jul 2025

    Room: Standard Room

    3.0

    Average Stay

    manan l.

    4

    Travel Month: Jul 2025

    Room: Standard Room

    1.0

    Wrost for stay

    komal s.couple

    No room service not provided towels, TV totally disasters services provided

    Travel Month: Jul 2025

    Room: Standard Room

    2.0

    Poor Stay

    amit s.couple

    The property does not have kitchen. wasn't also not very clean. Didn't even has glasses in rooms and the ceiling lights were flickering. Not at all worth for the money I paid The property does not have kitchen. wasn't also not very clean. Didn't even has glasses in rooms and the ceiling lights were flickering. Not at all worth for the money I paid.

    Travel Month: Jul 2025

    Room: Standard Room

    5.0

    Excellent Stay

    ram s.

    No thanks

    Travel Month: Jun 2025

    Room: Standard Room

    4.0

    Good Stay

    nandan b.solo

    Nice rooms but a TV is a must,which was not available,nice location with good service and a Swimming pool too..

    Travel Month: Jun 2025

    Room: Standard Room

    5.0

    Awasome Exp

    gopalakrishnan n.family with 1 kid

    Good Location. Friendly caretaker's. Swiming pool is very clean and neet. Looking forward to have food service in future.

    Travel Month: Jun 2025

    Room: Standard Room

    2.0

    Poor Stay

    ankit m.

    Booked this place thinking I’d get a relaxing stay at a "villa" – turns out it’s more like a bare concrete room with four walls and a bed. That’s it. No towels, no TV, no wardrobe, not even a hook to hang your bag. Definitely no Wi-Fi, and good luck getting mobile signal – you’re basically cut off from the outside world. The receptionist had the worst attitude I’ve ever encountered – rude, unhelpful, and talking to guests like she’s doing them a favor just by acknowledging their existence. Zero hospitality. The listing is completely misleading. The photos must’ve been taken from another planet because the reality is depressing. Calling this place a “villa” is hilarious.

    Travel Month: Jun 2025

    Room: Standard Room

    5.0

    Excellent Stay

    deva j.family with 3 kids

    A perfect staycation spot for both families and couples! The staff was incredibly cooperative, making our stay even more enjoyable. The rooms were neat, clean, and well-maintained. The pool was a highlight—absolutely superb. Highly recommended!

    Travel Month: May 2025

    Room: Standard Room

    4.0

    Good Stay

    syed a.

    The hotel offers a peaceful and nature-centric atmosphere, with friendly and respectful staff. Food is also being served at reasonable rate. The overall experience is excellent and definitely worth it.

    Travel Month: May 2025

    Room: Standard Room

    5.0

    Good Experiance

    kinjal c.family with 1 kid

    Excellent Hospitality great stay with Accessible location and budget option this was good stay experience

    Travel Month: May 2025

    Room: Standard Room

    5.0

    Excellent Stay

    bimal b.

    To stay with big groups like 8 to 10 pax is highly recommend this place 👌 there is parking room with ac. Best for prices

    Travel Month: Apr 2025

    Room: Standard Room

    5.0

    Excellent Stay

    sushant g.family with 1 kid

    Stop

    Travel Month: Apr 2025

    Room: Standard Room

    5.0

    great villa

    sumedh t.couple

    "My stay was incredibly enjoyable and comfortable. The accommodations were excellent, with friendly staff, clean rooms, and convenient amenities. The location was perfect, making it easy to explore the nearby attractions. Overall, it was a memorable experience, and I would highly recommend it to anyone looking for a relaxing and hassle-free getaway."

    Travel Month: Feb 2025

    Room: Standard Room

    1.0

    Really q bad experience

    anfaal k.group

    the property is very hard to find even the Google maps location is incorrect. we spent 1.5hrs to find the place after check-in also the swimming pool was not cleaned, no extra blankets and pillows provided to us.

    Travel Month: Feb 2025

    Room: Standard Room

    5.0

    dicispline

    sumedh t.couple

    nice service, rooms are clean. hygine is there. room service is nice. nice experience. good stay. quality time

    Travel Month: Feb 2025

    Room: Standard Room

    4.0

    Good Stay

    sandeep.

    Excellent service! amazing hospitality, friendly staff, prompt service. A truly comfortable and enjoyable stay.

    Travel Month: Feb 2025

    Room: Standard Room

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