I am writing to express my disappointment and concerns following our recent stay at property, which unfortunately did not meet our expectations for several reasons. Firstly, we were under the impression that the resort facilities were included in our package, only to discover that certain areas were private and required additional fees. This lack of transparency feels misleading and put a damper on our experience. Secondly, the lighting in our room was inadequate, consisting only of spotlights which did not provide sufficient illumination. Moreover, the inverter in the room was a constant source of noise throughout the night, significantly disturbing our sleep. Regarding the children's area, the amenities were scant – with only a handful of small activities available, which did not engage my daughter and led to a less than enjoyable experience for her. Lastly, I must bring to your attention the unacceptable conduct of the manager when these issues were raised. Instead of addressing our concerns with professionalism and courtesy, his approach was aggressive and disrespectful, particularly towards my wife, which is completely unacceptable. We had hoped for a relaxing and enjoyable stay, and it is disheartening to report that our experience was far from it. I trust that you will take this feedback seriously and implement necessary changes to improve service quality and guest experience. Additionally, I would appreciate a conversation about how these issues might be rectified to our satisfaction.