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Review Of The Metropole by Keyboard Hotels0123401234

Rao Colony, Lonavala | 2 minutes walk to Maharashtra State Transport Bus Stand

    User Rating & Reviews

    • everyone
    • group
    • couple
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    4.1
    Very Good

    172 Ratings, 67 Reviews

    excellent
    47%
    very good
    28%
    average
    15%
    poor
    6%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 5
    • 4
    • 5
    • 4
    • 4
    • 2
    • 5
    • 4
    • 5

    Rating Categories

    • Food4.0
    • Cleanliness4.1
    • Value For Money4.7
    • Child Friendliness3.7
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    Review Summary

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    Guests generally appreciate the property's central location, making it easy to explore Lonavala. The staff is often described as friendly and helpful, enhancing the overall experience. Clean and comfortable rooms, tasty food, and a decent breakfast selection also stand out. However, some suggest that food options could be improved, especially for specific dietary needs. The inviting ambiance adds to its charm, making it a popular choice for families and groups.

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    Positive first
    3.0

    Average Stay

    kamlesh s.family with 4 kids

    Location is within market itself which is good. Food was ok. Gaming zone and rooftop pool was not functional which was bit disappointing for children.

    Travel Month: Oct 2025

    Room: Deluxe Room

    4.0

    Good Stay

    keyur c.group

    Food was good Room quality can be improved More food items needed in breakfast Main lift was not working properly

    Travel Month: Oct 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    sneha s.family with 1 kid

    it was good. The hotel needs maintenance but the staff is very polite and helpful.. can't recall the name of the guy at reception but he upgraded my room.. we had an excellent time there and they also provide complementary food for babies. so it's 10 on 10 for me...

    Travel Month: Oct 2025

    Room: Executive Room

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    2.0

    Poor Stay

    parixit d.family with 1 kid

    Very Very poor room service . Staff behaviour is very bad . Swimming pool water condition is very dirty .

    Travel Month: Oct 2025

    Room: Deluxe Room

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    4.0

    Nice and Sweet Stay

    kumar g.couple

    Stay was nice and sweet. Staff was polite and cooperative. Very close to main market and host a excellent Murabba dining lounge.

    Travel Month: Oct 2025

    Room: Executive Room

    5.0

    Diwali 2025

    rajesh.family with 2 kids

    great experience,nice food and clean room and well maintained properly ,nice and clean swimming pool,

    Travel Month: Oct 2025

    Room: Executive Room

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    4.0

    good food

    uramila c.family with 2 kids

    Rooms are average as we expect, amenities are good, location is also good market, bus stop, railway station near to the hotel food is delicious,

    Travel Month: Oct 2025 (4-Night Stay)

    Room: Deluxe Room

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    1.0

    bed experience

    neelkanth m.family with 1 kid

    just NO for family i have booked different room and they given me different room and that was very bad

    Travel Month: Oct 2025

    Room: Deluxe Room

    4.0

    overall good experience but location and check in time not good

    dhruve d.family with 3 kids

    Good accommodation place but located just opposite to bus stand so, very congested rod with traffic in day time as well as check in time is 14:00 hours which is worse.

    Travel Month: Oct 2025

    Room: Deluxe Room|Executive Room

    3.0

    Good place only you get it below 4K with taxes

    hasmukh p.family with 1 kid

    Location is in middle of the city so quite a lot of options to eat nearby, however room was average compared to the rent in A wing, no idea of it better in B wing. Housekeeping was slow and mediocre, had to ask to clean room thrice and to replace toilet roll few times. Rooftop pool was closed there were no playable games equipments.

    Travel Month: Oct 2025

    Room: Deluxe Room

    4.0

    Nice Stay 👍🏻

    chris d.family

    Pros: 1) Well located close to railway station 2) Food was great 3) Pool was nice and clean 4) Staff was polite Cons: 1) Room Service was okish and could be made better 2) Indoor games were missing 3) Mini Fridge wasn't working even after complaining to the staff 4) Rooms had a foul smell and not well ventilated 5)Non-veg Breakfast choice could be better Overall rating: 6/10

    Travel Month: Oct 2025

    Room: Deluxe Room

    4.0

    pleasant stay with family

    ram v.family

    The hotel was comfortable & we had spent good time with family,The Game Zome can be improved as it was not maintained well ,they have not given sticks in the Coffee/Tea tray in room,which was a drawback

    Travel Month: Oct 2025

    Room: Deluxe Room

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    4.0

    4 on 5.

    nihaal g.family with 1 kid

    Well done metropole. The kind Mr Anupam at the front desk gave me a free room upgrade when i asked if it was possible. Moved from executive room to Jr Suite. Highly appreciate.. the staff was super kind. The restaurant food is good too. The only small issue i had was everything took time.The Room keeping staff felt a bit lazy. Probably because it was undergoing some major renovations. Will surely visit again

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Executive Room

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    5.0

    Excellent Stay

    vishwanath.

    Overall Experience of the Metropole Keyboard Hotel is Excellent Regarding Location ,Room Cleanliness , comfort space and friendly staff behaviour.

    Travel Month: Oct 2025

    Room: Deluxe Room

    5.0

    Comfy And Warmth

    valentina t.group

    A perfect blend of classy and warmth in very corner. Great Restaurant, Complimentary Breakfast Was Decent Too.

    Travel Month: Oct 2025

    Room: Deluxe Room

    2.0

    worst food quality and taste .

    rahul r.family with 2 kids

    Worst food quality , less items , tasteless food , service is not good , only location is good . Washroom is also not good .

    Travel Month: Oct 2025

    Room: Jr. Suite|Suite Room

    3.0

    the stay at a high expected hotel that didn’t meet the expectations

    preethi a.family with 2 kids

    The stay was quite comfortable and good the beds were very comfy, But we had booked the rooms with great expectations but the hotel was not able to meet them there were frequent power cuts and they lasted for long periods of time. And the breakfast had very less options to choose from,As well as the fact that there were no more than 8 kinds of foods. So over all the stay was comfy but there are a lot of areas in which the hotel can improve in.

    Travel Month: Oct 2025

    Room: Executive Room

    4.0

    Good Stay

    sagar s.family

    Very good property. In the heart of lonavala with modest rate. it's. new property with swimming pool. would recommend if you are visiting with your family

    Travel Month: Oct 2025

    Room: Deluxe Room

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    5.0

    Excellent Stay

    daljeet s.family with 2 kids

    all is amazing, I found hotel at make my trip app,stay was very good, very polite staff,food is very tasty and hygiene level is very good

    Travel Month: Sep 2025

    Room: Jr. Suite

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    5.0

    excellent place

    nikhil p.couple

    The place is really clean and well kept. The food was amazing. Really good vibes and staff is really good.

    Travel Month: Sep 2025

    Room: Executive Room

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