had to request for a room change, , Had a bad night, very loud music in the next room and no action by your team on complaining, was supposed to check out early , got no breakfast- packed or otherwise
The Lalit Laxmi vilas palace
Dear Guest,
Namaskar
Thank you for sharing your feedback regarding your recent stay at The LaLiT Laxmi Vilas Palace. We sincerely apologize for the inconveniences you faced during your visit, and we truly regret that your experience did not meet your expectations.
We are sorry to hear about the noise disturbance from the next room and that our team did not take appropriate action on your complaint. As spoken over the call, this is certainly not the standard of service we aim to provide. We also understand your frustration about not receiving breakfast, especially after you had planned to check out early. Please know that we take these concerns seriously and will investigate the matter further to ensure it does not happen again.
Please write me a mail at dparihar@thelalit.com, the next time you are visiting Udaipur, so that we can look after you, well.
We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and pleasant experience.
Warmest regards
Devendra Singh Parihar
General Manager