Hotel staff is treating customers like they don't have to listen to their instructions. My toilet window was broken, and they said, "ye to aisa hi hot a hai, sabko pata hai" (this always happens, everyone knows. After calling makemytrip, they changed my room, and i am thankful for that. After a few hours, they called and told me to cancel the booking. When i refused, the next morning they told me i had to pay the hotel charges here. Again, i denied it. While i was waiting for the bill, the hotel housekeeping staff was not taking care; he was cleaning the wall, and all the dust came on me. I scolded them, but he continued cleaning, and all the dust came on me and my bags. Now, you decide if you want to go to such a hotel, where the staff is not taking care.
The Hotel Classic Verna has replied on Sun Jul 20 09:09:22 IST 2025
Dear Mr. Rohan Mestry,
We are truly sorry to hear about your unpleasant experience during your stay, and we deeply regret the inconvenience and discomfort caused.
Your feedback regarding staff behavior, room maintenance, and housekeeping has been taken very seriously. This is certainly not the level of service we aim to provide, and we sincerely apologize for the way your concerns were handled. We understand how frustrating this must have been for you.
Please be assured that your comments have been shared with the management team for immediate corrective action and training of our staff to ensure such incidents are not repeated in the future.
We appreciate you bringing these matters to our attention, and while we cannot undo your experience, we do hope you might give us a chance in the future to serve you better.
Warm regards,
Sanoj Singh
The Classic Hotel, Verna