The Grand Hotel in Aizawl boasts a prime location, making it easy to explore the city. Many guests appreciated the courteous staff and decent food options, although food prices are perceived as high. However, consistent complaints about room hygiene, small room sizes, and poorly maintained bathrooms have been noted. Guests also mentioned issues with the lift, which is very small and inconvenient, along with limited breakfast choices. Overall, the ambiance and helpful staff stood out amidst the concerns.