Sagarika Resort

Sagarika Resort

Thank you for the feedback. We are delighted you enjoyed the scenic outer area and greenery for photographs! We sincerely apologize for the issues with the non-functional bathroom tap and the cold breakfast. This is unacceptable, and we are addressing these service failures immediately to ensure better comfort and quality for all guests. Thanks and Regards Kongkon Deb Sagarika Resort

Sagarika Resort has replied on Fri Oct 24 20:04:04 IST 2025

Thanks for sharing your feedback. We're delighted to hear you enjoyed the awesome stay and location, but sincerely apologize for your poor experience with the food quality, especially regarding the oiliness and freshness of the oil. We take your comments seriously and will address this immediately with our kitchen team. Regards Kongkon Deb Manager Sagarika Resort

Sagarika Resort has replied on Fri Oct 24 20:06:46 IST 2025

Thanks for letting us know. We are very sorry to hear about the smelly water preventing you from taking a bath. We also apologize for the long wait times for food and the inconvenience of the restaurant being far from your stay area. We will look into all of these issues right away. Thanks & Regards Kongkon Deb Sagarika Resort

Sagarika Resort has replied on Thu Sep 18 14:27:29 IST 2025

"Thank you for your review. We're pleased to know you had a good 3-night stay. It's great to hear you enjoyed the amenities, including the pool and breakfast, and appreciated our welcoming staff. We also appreciate your comments on the natural surroundings, which we work hard to preserve. We look forward to your next visit." Thanks and Regards Team Sagarika Resort

Sagarika Resort has replied on Thu Sep 18 14:30:06 IST 2025

"Thank you for your feedback. We're very sorry to hear that you didn't enjoy the food. We take all guest comments seriously, and we'll be addressing this directly with our kitchen team to understand what went wrong. We'd love to make it right and hope you'll give us another chance to provide you with a better dining experience in the future." Thanks and Regards Team Sagarika Resort

Sagarika Resort has replied on Thu Sep 18 14:31:38 IST 2025

"Thank you for your feedback. We are happy to hear you enjoyed exploring our property. However, we are very sorry to hear that your experience with our management team was not up to your expectations. This is not the standard of service we aim for, and we will be addressing this issue immediately with our staff to ensure a better experience for all our guests. We appreciate you bringing this to our attention." Team Sagarika Resort

Sagarika Resort has replied on Mon Aug 18 14:23:34 IST 2025

Thank you for sharing your positive experience at Sagarika Resort! It's wonderful to hear that you enjoyed the ambiance, spacious property, and the high quality of both the food and the hospitality. Your feedback is very helpful for others considering a stay in Silchar.

Sagarika Resort has replied on Wed Aug 13 15:10:28 IST 2025

Thank you for your feedback. We're very sorry to hear about the numerous issues you experienced during your stay, including the poor room service, unhygienic bathroom conditions, lack of toiletries, bad shower water, and overly oily food. This is not the standard we aim for, and we will be addressing these points with our team immediately to prevent them from happening again. Regards Kongkon Deb Sagarika Resort Rongpur Silchar

Sagarika Resort has replied on Thu Jul 03 17:22:47 IST 2025

Dear Deep Sir Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate you awarding us 3 out of 5 stars and for highlighting areas where we can improve. We sincerely apologize that the cleanliness of your bed sheets and the quality of the egg curry did not meet your expectations. This is certainly not the standard we aim for, and we are very sorry for any discomfort or disappointment this caused. We've immediately shared your comments with our housekeeping team to ensure a more thorough inspection and cleaning process for all our linens. Your feedback on the egg curry's salt content has also been passed directly to our kitchen staff for immediate review and rectification. We're committed to ensuring every dish served is perfectly seasoned and delicious. We value your honest feedback as it helps us identify areas for improvement and continually enhance our guest experience. We truly hope you'll consider staying with us again, giving us the opportunity to provide you with a much-improved visit. Manager Kongkon Deb Sagarika Resort

Sagarika Resort has replied on Thu Jul 03 17:50:21 IST 2025

Dear Ankita" Thank you for sharing your valuable feedback! We're delighted to know that our luxurious amenities, exemplary services, and prime location were key factors in your decision to choose our hotel. It's truly rewarding to hear that these aspects resonated so well with your expectations. We look forward to the pleasure of hosting you again soon." Team Sagarika Resort

Sagarika Resort has replied on Thu Jul 03 17:55:22 IST 2025

Dear Mr. Venu Gopal We're truly sorry to hear that your breakfast experience was pathetic and that you had trouble getting a response from our team. This is completely unacceptable and falls far short of the standards we aim for. We're immediately addressing your feedback with our F&B staff to thoroughly review our breakfast offerings and quality. We're also reinforcing our guest communication protocols with our entire team to ensure prompt and effective responses. We understand your frustration and deeply regret that we let you down. We're committed to making significant improvements. If you'd like to discuss this further, please feel free to contact us directly." Kongkon Deb Manager Sagarika Resort

Sagarika Resort has replied on Thu Jul 03 18:05:39 IST 2025

Dear Sir, Thank you for sharing your feedback about your recent stay. We're truly sorry to hear about your experience with our receptionist upon your arrival, especially after an overnight journey. It's completely unacceptable that you felt you were treated without basic humanism when asking about an early check-in. We've immediately addressed this issue with our front desk team and will be reinforcing training on guest welcome protocols, empathy, and professional communication, particularly for guests arriving after long travels. Your comfort and a warm welcome are paramount, and we sincerely apologize for falling short in this crucial aspect. On a positive note, we're glad to hear that you found your room good and enjoyed the food. We value your honest feedback as it helps us identify critical areas for improvement. We hope you might consider giving us another chance to provide you with the truly welcoming and comfortable experience you deserve. Sincerely, Manager Sagarika Resort

Sagarika Resort has replied on Fri Jul 04 14:14:25 IST 2025

That's wonderful to hear! We're thrilled you had such a great stay and that our service was up to the mark. It's especially rewarding to know you enjoyed the food and appreciated our 24/7 service staff. We aim to provide every guest with an exceptional experience, and your feedback confirms we're on the right track. We can't wait to welcome you back. Regars Kongkon Deb Manager Sagarika Resort

Sagarika Resort has replied on Fri Jul 04 14:25:53 IST 2025

Dear Sir Thanks for the detailed feedback! We're thrilled you enjoyed the spacious rooms, nice views, and comfortable amenities (especially Room #205!). It's great to hear you loved our resort's ambiance and found it perfect for working amidst nature. We're also glad the food was good and service courteous. However, we sincerely apologize for the issues with the shower drainage, untreated borewell water, and the gatekeepers' unprofessional conduct. These are critical points we're addressing immediately with maintenance and staff training. We appreciate your overall satisfaction and kind words about our infrastructure in Silchar. Your insights are invaluable as we work to make every stay truly memorable! Regars Team Sagarika Resort

Sagarika Resort has replied on Fri Jul 04 18:11:01 IST 2025

Dear Mr.Zaman, "We sincerely apologize that your experience was so disappointing. Your feedback on the breakfast, room service, key, and amenities is critical, and we're taking immediate steps to rectify these problems." Regards Manager Sagarika Resort

Sagarika Resort has replied on Mon Sep 23 11:12:48 IST 2024

Sorry to hear that you had a disappointing experience at Sagorika Resort. It sounds like they failed to meet your expectations regarding service and facilities. If you haven't already, consider sharing your concerns with the resort management or customer service team. Provide specific details, like your booking reference and dates of stay, to help them investigate and address the issues.

Sagarika Resort has replied on Fri Jul 04 18:26:18 IST 2025

Thanks for your feedback! We're glad you found the room spacious and clean, and our staff helpful. We sincerely apologize for the inconvenience with the restaurant's distance and lighting, and especially for the unmaintained swimming pool. We're addressing these issues immediately to improve our guest experience. Regards Manager Sagarika Resort