Very poor hospitality. The property location is nice, by the lake. However the hospitality of the management is extremely poor. We booked the room on the upper floor, TBC 11 which was for approx Rs 7000. Firstly, the room was not as well maintained as we would have expected from a less than a year old property as we would have expected in this price point. The bathroom was not as clean either, with dirty mirror and spider webs on the lights. Now coming to the hospitality and money-mindedness of the management. First, while placing the lunch order soon after check in, we were told naans or any tandoor item would not be available before 7 PM, as there are lesser number of guests. Then we requested to allow a bottle of beer to be kept in the kitchen refrigerator. We were told there’s a ‘Cooling charge’ of Rs 250 per bottle. Taken by surprise, and thinking of buying from the hotel instead, we checked if they sold alcohol, but they didn’t have the license for that either. Final nail in the coffin, was when they told us that a dental kit is also chargeable. Each dental kit being Rs 100. Have never experienced any resort/ hotel at this price point, charging for dental kits!! We asked for a bill for the same, sharing the photo of fake bill we received. While we were giving this feedback at check out, it was not well received either. The manager was listening in from inside the cabin, however didn’t even bother to come out and address the issue with us. Overall, property concept is good, but the service and hospitality is a major mood spoiler!!! Will NOT RECOMMEND.
THE BOAT CLUB, KARJAT
Dear Mr Hem,
Thank you for your detailed feedback. As ours is a natural setup, the operational costs are indeed high, and all pricing points are fixed after reviewing genuine concerns and requirements. However, we completely agree that the manager not coming forward to listen to your issues was disappointing and unacceptable — we will take strict action on this.
Your inputs are valuable, and we will work to ensure a better experience for future guests.
Warm Regards,
Team The Boat Club, Karjat