Extremely Disappointing and Unprofessional Experience
I had one of the worst experiences ever with this property and its management. Despite having a valid confirmed booking, I received a call from the property manager at 11:30 AM — just half an hour before my scheduled check-in — informing me that they wouldn’t be able to offer the room due to their so-called “personal issues.”
To make matters worse, they pressurized me to cancel the booking before 12:00 PM and suggested alternative options that were not only inconvenient but also demanded an additional ₹4000 on top of the original booking amount.
I had travelled all the way from Bangalore with my family, and because of this last-minute cancellation, I was forced to look for other resorts, where prices had surged heavily due to limited availability. What was meant to be a peaceful holiday turned into a stressful and unpleasant experience.
I strongly urge fellow travelers not to trust the outdated positive reviews on Google. What they offer now is far from what’s promised online. Their attitude towards guests is careless, unprofessional, and downright irresponsible.
If you’re planning a family trip or looking for a hassle-free, peaceful stay — better avoid this property altogether.
Customer service and guest satisfaction clearly mean nothing to them — you and your family deserve better.
Also, if you ever face a situation like this, MMT (MakeMyTrip) support will definitely assist you better. Don’t hesitate to raise it with them — they’re far more reliable than the property’s own management.