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Review Of SPOT ON Hc Palace
Balongi, Mohali
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Average
21 Ratings
Last 10 Customer Ratings (Latest First)
- 5
- 5
- 2
- 3
- 1
- 1
- 1
- 4
- 1
- 1
Reviews Summary
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Guests appreciate the modern vibes and good food at this property, with some mentioning comfortable and well-maintained rooms. However, cleanliness issues, especially in bathrooms, seem to be a common concern. While the staff is noted to be friendly and helpful, there are reports of rudeness and service lapses. Overall, the location is highlighted, but some have faced challenges with room conditions and amenities.
5.0
Great
yugraj v.family
Good in terms of food. Excellent rooms. Modern. Location is excellent and staff is also good. Good everything.
Room: Classic
5.0
Super comfortable stay
kashish b.family
Our room was quite comfortable and lovely. Bedding was properly arranged, everything was cute and good maintend
Room: Classic
1.0
Terrible Stay
paras d.
The room wasn't clean the bathroom was dirty the taps were not working there were cigarettes on the table total messed up room. Foul smell came from the blankets
Room: SPOT ON
SPOT ON Hc Palace has replied on Wed May 31 16:15:28 IST 2023
Sincere apologies, Paras! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
1.0
Terrible Stay
prafful b.
Hotel rooms were very untidy and the staff was very rude. Tv and telephone both are not in working condition. Products were being charged more than there print price. Overall location was very bad.
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Wed May 31 16:15:28 IST 2023
Sorry for the inconvenience, Prafful! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara
2.0
Had a terrible experience
deepansu s.couple
Bathroom is very small and it was very dirty. There is no basin also. One could not brush properly and couldn't even bath as the space is very less. We asked the people to clean the room but they didn't. We had a terrible experience.
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Sat Nov 30 12:11:40 IST 2019
Hi Deepansu! Thank you for writing this review. We feel that you are not satisfied with the experience. Do not worry, our dedicated team is working On continuous improvements and overall satisfaction of our valued guests like you. Regards, Rachit!
1.0
Room service
ankit g.business
Bathing towel is not available, bathroom was dirty, WiFi is not available, water geyser was not available, landline room service no. Is not available, tap water given instead of water bottle.
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Wed Nov 20 13:13:18 IST 2019
Sorry for the trouble you had with us, Ankit! We've marked a note of the concern shared and will definitely work towards better guest experience in the future. Regards, Akanksha!
3.0
Average Stay
amarjeet s.solo
Not clean as it before and no power backup.
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Tue Sep 03 19:38:36 IST 2019
We are sorry for the trouble, Amarjeet! We've marked a note for the experience you had with us and we'll put in our best efforts to enhance your experience with us. Wish you a great day ahead :) Regards, Amit.
3.0
Tv not working
natwar r.family
There is no cable connection and very congested bathroom
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Tue Aug 20 20:23:16 IST 2019
Hey Natwar, we re extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sagar
2.0
Poor Stay
umesh c.couple
Average hotel. No food service
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Tue Aug 06 09:56:00 IST 2019
Sorry for the unpleasant experience you had with us, Umesh! Thanks for notifying us and we'll surely work towards better guest experience in the future. Regards, Amit
4.0
Very good and nice services And comfortable room
purushottam l.group
Nice stay I hope this is normal and best service
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Thu Jul 25 20:37:45 IST 2019
Hi, Purushottam! We are glad to See you liked our services. Keep this love coming) regards, Rahul
5.0
Excellent Stay
raajee s.solo
Short and sweet manager Bhargav, very dedicated and care taker.
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Thu Jul 25 07:56:15 IST 2019
Thank you so very much, Raajee sham! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Rahul
4.0
Nice stay
deepak s.solo
Friendly staff. Helpful staff. Takes serious interest
Room: SPOT ON NON-AC
SPOT ON Hc Palace has replied on Thu Jun 06 14:55:48 IST 2019
Great to hear this! Thanks for being part of our family and we'll always strive to keep up with your expectations.
