I’ve stayed here a couple of times before, but had a really bad experience this time. The quality has gone down a lot — the room wasn’t clean at all. Dirty bedsheet, blanket, and pillowcases. Because of ongoing construction in the next building, half the rooms have a strong damp smell, and the others are too noisy because of traffic.
There’s no power backup for the AC, so if the power goes out, you’re stuck. And what made it worse — I had to hear inappropriate noises from the room next to mine at night.
As a solo traveler, I just expect two things from a hotel — safety and hygiene. Sadly, this place doesn’t offer either anymore
Siddharth BNB | Near Golden Temple Amritsar
Dear Guest,
Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay didn’t meet your expectations, especially considering you’ve stayed with us before.
However, we would like to clarify a few points:
1. Cleanliness: The photos you shared do not reflect any visible dirtiness in the room. If there were issues with the bedsheet or blanket, we would have appreciated photo evidence or an immediate report during your stay. Please understand that stating “the room was dirty” is unfortunately a common claim used when seeking compensation from online travel portals.
2. Dampness: We did not allot you a room with any dampness. In fact, we offered you a complimentary upgrade as a gesture of goodwill.
3. Noise: We verified that during your stay, no other rooms were occupied on your floor, so we’re surprised by the complaint of inappropriate noises. As for traffic noise — our hotel is located on a main road, and city-facing rooms with large windows can sometimes have ambient street noise. We do offer quieter rooms on request.
4. Power Backup: As it’s a budgted stay & its clearly mentioned that AC will not work during power cut, rest we welcome your feedback.