book this hotel if you want to spoil your holiday and waste your money, here is the whole story: i booked this hotel in the past, about 5-6 months back, so decided to book another time as well. What a terrible mistake that was. From the moment we've arrived and till the moment we left, everything was messed up. First i booked two suites; the expensive ones; these suites have one large bed and another single bed. Because i had one extra guest, i need to select this room, and as i had good experience with them, i picked both rooms to be suite. The extra bed was not made when we've arrived. I asked the girl to tell housekeeping to do the same. I got reply, "do it yourself, we won’t be doing that for extra guest. Just to clarify, i had already selected this "extra guest" while booking and already "paid" the amount for the guest, even so, it's supposed to be guests job to make their own bed. I need to get to the reception for this. One nice guy then did that, along with that added the missing toiletries, towel etc. Then around 7:30 we ordered dinner at the restaurant, nothing fancy just local, got reply it will take 45 mins to get ready which was fair enough considering all the rain out side. By 8:30 we asked again for the food, if it's ready. They keep saying will be ready in 5 mins for another hour. We were not in position to go out now as it was raining and we were with my 83 yr old grandma and 4 yr old kid. At 9:30 we got our dinner. This was not just us, for all the other guests the thing was same. No one got their food on time. Next day morning the "said breakfast time" was from 9:00 am to 10:30 am. Learning from previous nights experience, we arrived at 9:15 am, nothing was ready. People who arrived before us, told that, the breakfast preparation has just began at 8:45. Nothing was ready till 9:45. How dumb you have to be to realise, for 9:00 am breakfast not to start chopping onion at 8:45. There were only 3 things in breakfast poha, misal (for which you really don’t need to do much) and egg bhurji with very sweet tea. No coffee/milk/bread butter nothing. During checkout when we told all of these things, the owner was just laughing. Never going back here.