Rating: 1/5
I booked this hotel, but the service was extremely poor. The staff seemed completely unbothered about our needs.
Upon arrival, we were asked to wait for 30 minutes as our room was being cleaned. After the wait, another guest arrived, and the hotel staff gave them our room, asking us to wait again. The excuse this time was that the 4th-floor room was being cleaned.
While waiting, I witnessed a staff member taking a shower in the very room that was supposed to be allocated to us. When I brought this to their attention, the staff member responded with attitude and rudeness.
To add to our frustration, the WiFi connection was also non-functional. When I asked for the password, the staff claimed that the WiFi for the room we were initially assigned to wasn't working. I then requested the password for the WiFi on another floor, but was told it wouldn't connect since we were on the 2nd floor and the 3rd-floor WiFi was inaccessible.
After a lengthy wait of 4 hours, we finally received our room on the 2nd floor. The lack of professionalism and disregard for customer satisfaction is appalling. I would not recommend this hotel to anyone.