The property enjoys a prime location close to the Amritsar railway station, making it convenient for travelers. Rooms are reported to be tidy and affordable, with prompt room service noted by some guests. Staff behavior, particularly from certain individuals, received appreciation for being polite and accommodating. However, there are serious concerns about cleanliness, maintenance, and safety, with frequent mentions of dusty conditions due to ongoing construction. Food quality and availability are also highlighted as areas needing improvement.