Positives:
the bedroom was comfortable, reasonably spacious. The staff were helpful. The tv, ac, and other appliances/utilities were in working order and without problems. The room was reasonably clean. It was quiet, peaceful. Negatives:
there was no coffee/tea provided by the hotel
we were four occupants, but there were not enough pillows and the pillows were too hard and uncomfortable
there should have been mention that the tv was useless unless you had your own netflix, hotstar, etc. Account to log-in with. These types of details need to be informed or something early so that guests can be prepared. The food hotel that the plaza hotel had connection with provided food that was not packaged properly and some food went to waste. They forgot one of our orders. And it was slightly expensive. The hotel should provide more options for food other than just one restaurant. Overall, a comfortable experience with some irritations.