Location is well reachable from mumbai suburbs, and once inside were away from traffic, noise and chaos. Food is tasty especially lunch and dinner meals. No of breakfast items and quality was poor. Only pool in the name of amenities, but we wanted to spend time in pool only so it was enough. Pool is small if all guests would be present in it, fortunately we got to enjoy entire pool to ourselves. Baby/kids pool is good. Property has a sewer and a factory nearby, so very bad stinking pungent smell keeps coming in cottage rooms nearby pool throughout our stay. It was very unpleasant, even room freshener failed. Ac had minor leakage issue. Food service is good, reception is good & staff is good, but support person is arrogant. He needs to go back to school to learn hospitality and deal with guests. I would visit again only for meal or a swim, but not to stay again.
Pali Village Resort has replied on Thu Aug 22 14:58:53 IST 2024
Greetings from Pali Village Resort! Dear Ankit Doshi, thank you for your feedback and for choosing to stay with us. We’re glad to hear that you found the location relaxing and enjoyed the pool and meals, particularly lunch and dinner. However, we regret the issues you encountered with the breakfast quality, unpleasant odors from the nearby sewer and factory, and the minor AC leakage. We also apologize for the behavior of the support person and will address this to improve our service. Your comments are invaluable, and we will work on these areas to enhance our guest experience. We appreciate your feedback and hope to have the opportunity to better serve you in the future.