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You are booking hotel for more than 30 days

Review Of Metro Empires0123401234

Palayam, Calicut (Kozhikode)

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.2
    Very Good

    1087 Ratings, 515 Reviews

    excellent
    49%
    very good
    34%
    average
    9%
    poor
    3%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 5
    • 4
    • 3
    • 4
    • 5
    • 5
    • 4

    Rating Categories

    • Location4.2
    • Cleanliness4.5
    • Food3.7
    • Hospitality4.2
    • Value For Money4.1
    • Facilities4.0
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    Reviews Summary

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    Metro Empire in Kozhikode boasts a stellar location, just a stone's throw from the railway station and key attractions like the beach and local eateries. Guests appreciate the neat, well-maintained rooms and spacious bathrooms, along with friendly and courteous staff. The property also features a swimming pool, a decent breakfast spread, and good amenities, making it ideal for budget-conscious travelers. Keep in mind, there's no on-site restaurant, but ordering food from nearby places is hassle-free.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    kv s.group

    Good stay, good room, good engaging staffs, good room service, breakfast provide and good. Lunch and dinner is not available which is a drawback

    Travel Month: Aug 2025

    Room: Deluxe Room

    Metro Empires has replied on Mon Sep 08 14:25:50 IST 2025

    Thank you for the review sir

    4.0

    Good Stay

    narayanan n.solo

    Good

    Travel Month: Aug 2025

    Room: Standard Room

    Metro Empires has replied on Mon Sep 01 14:03:26 IST 2025

    Thank you for the review sir

    4.0

    Its a good place

    lijin.group

    I really liked this place. I will definitely come back again. The atmosphere and hospitality made my stay very comfortable." I really liked this place. I will definitely come back again. The atmosphere and hospitality made my stay very comfortable.

    Travel Month: Aug 2025

    Room: Deluxe Room

    Metro Empires has replied on Mon Sep 01 14:04:30 IST 2025

    Thank you for the review sir , awaiting for your visit with family soon

    3.0

    Average Stay

    manoj b.solo

    The property is well located. They don't have restaurant so food review is out of question. But outsourced Brea is all kerala fare. Room service is skeletal can't complain got some outside food and they gave plates and cutlery

    Travel Month: Aug 2025

    Room: Standard Twin Bed Room

    Metro Empires has replied on Mon Sep 01 14:07:04 IST 2025

    Thank you for the review sir, awaiting your visit with family soon

    4.0

    Good Stay

    adithya s.business

    I had the chance to stay at Metro empires for 3 days and this day. The facilities were actually better than expected. But when I explored the swimming pool the water was off colour and dust was also there. Overall I had a good experience

    Travel Month: Aug 2025

    Room: Deluxe Room

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    • user photos
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    Metro Empires has replied on Mon Sep 01 14:07:43 IST 2025

    Thank you for the review sir , awaiting your visit with family soon

    3.0

    good

    sibi k.business

    Nice stay, good rooms. But no restaurant inside. Staff also ok. Bathroom is clean. Main problem is No restaurant. We need to walk a km to have food

    Travel Month: Jul 2025

    Room: Deluxe Room

    Metro Empires has replied on Tue Aug 19 11:02:57 IST 2025

    Thank you for the review sir. Actually we are planning to open a restaurant soon. We do have restaurants nearby our hotel at a walkable distance of 200 meters.

    5.0

    Excellent Stay

    arun l.

    The stay was very comfortable. The hotel is near to calicut railway station and Palayam bus stand. Very good option for anyone coming to calicut

    Travel Month: Jul 2025

    Room: Standard Room

    Metro Empires has replied on Mon Jul 21 10:03:44 IST 2025

    THANK YOU SIR

    5.0

    Excellent Stay

    riya y.

    The hotel was stunning. Staff service was prompt. The room was cozy and comfortable. The pool was sparkling clean. The locality was peaceful yet well-connected to the city and really close to bus stop and railway station.

    Travel Month: Jul 2025

    Room: Standard Twin Bed Room

    Metro Empires has replied on Fri Jul 18 11:21:36 IST 2025

    Thank you so much for the review sir . Awaiting your visit with family soon

    4.0

    Stay at Metro Empires

    ahan c.family

    The place was clean and very organised. Staff were professional and extremely hospitable. Despite the hotel not having a kitchen of its own, it offered a delicious breakfast spread to all guests. Subsequent meals are to be ordered in.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Standard Twin Bed Room

    • user photos
    • user photos
    • user photos

    Metro Empires has replied on Sat Jun 21 11:16:41 IST 2025

    Thank you for the review sir . Awaiting for your visit with family sir .

    5.0

    Nice experience

    vinod a.couple

    Generous room size, exceptional staff assistance, and a pleasant breakfast experience. Overall good.

    Travel Month: Jun 2025

    Room: Standard Twin Bed Room

    Metro Empires has replied on Sat Jun 21 11:16:58 IST 2025

    thank you sir .

    3.0

    Average Stay

    renuka r.

    No restaurant. It was a disappointment

    Travel Month: Jun 2025

    Room: Deluxe Room

    Metro Empires has replied on Sat Jun 21 11:18:18 IST 2025

    we are planning to open a restaurant of our own as soon as possible sir . thank you for the review

    4.0

    Good Stay

    family

    The stay was pleasant with easy access to all major food spots. The room was neat and clean, and the complimentary breakfast was also good. However, there was a power outage, and the transition to the generator took 2 to 3 minutes, which was inconvenient. Other than that, everything else was satisfactory.

    Travel Month: May 2025

    Room: Standard Room

    Metro Empires has replied on Thu May 29 17:21:33 IST 2025

    Thank you for the review sir

    2.0

    Poor Stay

    praveen a.family with 1 kid

    Worst behaviour by front desk staff during check out. Previous day I have cleared all my bills and asked them that I will check out at early morning. They took the cash and did not cleared the bill. The other person during checkout asked me to pay the bill once again. I was suppose to board the train in the morning and he is not ready to listen. Then he called someone and finally I rushed to railway station. Very pathetic customer service

    Travel Month: May 2025

    Room: Deluxe Room

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    Metro Empires has replied on Thu May 29 16:42:16 IST 2025

    Hallo sir, we are really feel sorry for the bad experience you had . Actually the delay was happened regarding the late checkout payment , unfortunately we cant give free stay to anyone, that's why the person in the front desk had a conversation with his/her shift changer to confirm whether the payment is done or not . Thank you

    4.0

    Good Stay

    divya p.

    It was good, the place was clean and tidy. Nothing to complain overall a good stay

    Travel Month: May 2025

    Room: Deluxe Room

    Metro Empires has replied on Sun May 25 13:13:21 IST 2025

    Thank you for the review

    5.0

    Excellent Stay

    mohan r.

    Good food and neat room. Front office persons supported well manner. Overall experience is very good. And city centre place nearby siva temple located and neatly maintained

    Travel Month: May 2025

    Room: Deluxe Room

    Metro Empires has replied on Sun May 25 13:14:45 IST 2025

    Thank you so much for the review sir. Awaiting for your visit

    4.0

    Good Stay

    divya c.couple

    The overall stay experience and hospitality was good except the fact that we constantly had to contact reception for some needy stuff like dental kit, toilet tissues, towels , laundry bags like that . It will be much more comfortable as all those necessary things will be set in advance. And finally the water quality in the pool felt very poor as it looked so cloudy and yellowish, which restricted our mind from swimming and enjoying. These are the basic but necessary faults that we found, and looking forward to taking necessary actions in order to rectify it. Thankyou.

    Travel Month: May 2025

    Room: Deluxe Room

    Metro Empires has replied on Tue May 27 13:53:35 IST 2025

    We are extremely sorry for the bad experience you had in the time of your stay and thank you so much for informing it to us sir . We will surely take care of improving our service and awaiting for your next stay with family . thank you

    5.0

    Excellent Stay

    anand s.family with 2 kids

    The staff from the front desk to the service staff were very helpful and ready for service with a pleasing smile. The location is also very convenient to access public transport. The pool and gym are also very hygienic and well equipped. I feel so refreshed while inside the room and lobby.

    Travel Month: May 2025

    Room: Deluxe Room

    Metro Empires has replied on Thu May 15 11:57:42 IST 2025

    Thank you sir . we are happily awaiting your esteemed presence

    2.0

    Poor Stay

    santanu r.

    The property is decently located and the rooms are good enough. But the staff are very inefficient and rude. While its a non-smoking hotel, the reality was different. People smoked inside the room and due to central AC the entire floor was smelling like cigarettes. Breakfast was good. The entire experience was not worth the charges but thanks to their decent breakfast we left the property on a good mood

    Travel Month: May 2025

    Room: Empire Club

    Metro Empires has replied on Fri May 30 13:18:04 IST 2025

    We are extremely sorry for the bad experience you had. we informs every guests not to smoke inside the room , and we are planning to fix smoke detectors inside every room to prevent smoking . thank you for the review sir

    5.0

    Stay was excellent

    customer.family with 1 kid

    Our stay at Metro Empires was excellent. I had booked a standard room, which, though a bit small, was well-designed and perfectly suited for a small family. The breakfast was very good, and my daughter especially enjoyed the swimming pool on the 4th floor. The gym was compact yet functional. Both the room and bathroom were very clean. Overall, it was a wonderful experience for us.

    Travel Month: May 2025

    Room: Standard Room

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    Metro Empires has replied on Thu May 15 12:00:16 IST 2025

    thank you so much for the review sir and we are awaiting your presence

    1.0

    no restaurant and non co operative staff

    anil n.family

    Very bad experience. No restaurant inside the hotel. No food available. Non co operative staff. No basic amenities as well

    Travel Month: May 2025

    Room: Deluxe Room

    Metro Empires has replied on Thu Jul 10 14:17:14 IST 2025

    Thank you for the review sir .

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