Although, the boat we got was fine and staff was also good. Writing this negative review only because of the experience we had with the owner. The boat he provided to us as an alternate was fine.
We booked the marvel cruise boat basis the pictures we saw. Before leaving for kerela, i confirmed the boat with owner as well. But, on messaging him again after a few days, he said his boat is not available & would arrange a stay with another similar boat. But just a day before, he sent us pictures of completely different boat, which was not as per our requirement, and said only this option is available. This was very disappointing and when we said this is wrong, he stopped replying.
Marvel Cruise Houseboat has replied on Wed Oct 27 16:02:27 IST 2021
Dear guest, i would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continuously try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into the issues very seriously that you have noted, in an attempt to correct and improve our houseboat policies and staffs behavior. We hope to have another opportunity to serve you in the future.