The property boasts a great location near popular spots like the Mall Road, offering fantastic views from some rooms. Guests appreciated the room sizes and cleanliness in a few instances. However, multiple reviews highlighted issues with hygiene, poor food quality, and slow service. Staff behavior was notably inconsistent, with several guests reporting rudeness and lack of cooperation. Wifi and basic amenities like hot water and toiletries were also frequent concerns, detracting from the overall experience.