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Review Of Kapsstone Service Apartment

Thousand Lights, Chennai | 2.4 km drive to US Consulate, Chennai

    User Rating & Reviews

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    • couple
    • family
    • solo
    • business
    4.0
    Very Good

    92 Ratings, 45 Reviews

    excellent
    52%
    very good
    21%
    average
    10%
    poor
    10%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 5
    • 3
    • 5
    • 4
    • 5
    • 5
    • 4
    • 5

    Rating Categories

    • Location4.3
    • Cleanliness4.3
    • Value For Money3.8
    • Food3.8
    • Facilities3.8
    • Checkin Experience4.1
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    Reviews Summary

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    This property boasts a prime location with easy access to Apollo Hospitals and Sankara Nethralaya, making it ideal for medical trips. Guests appreciate the cleanliness, comfortable rooms, and the helpful caretaker, Shankar, who adds to the homely feel. The warm and welcoming atmosphere is perfect for families, especially those with kids. While some guests mention the property can be pricey and there are security concerns, many still enjoy a good stay and commend the supportive staff and facilities.

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    Positive first
    3.0

    Average Stay

    partha p.family

    Clean and well located near hospital... But location is not properly marked in the building...No towels, soap, water bottle in room...Lot of mosquitoes in every room of the apart Clean and well located near hospital... But location is not properly marked in the building...No towels, soap, water bottle in room...Lot of mosquitoes in every room of the apartment

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Family Room

    5.0

    Excellent Stay

    shiju p.

    Please share the correct location

    Travel Month: Jul 2025

    Room: Family Room

    3.0

    Average Stay

    ransom s.family

    Some what ok according to our experience. Location is good

    Travel Month: Jul 2025

    Room: Super Deluxe Room

    5.0

    Nice

    anirban g.family

    Travel-led for medical visit to apollo chennai for my family. Nice rooms big enough very helpful attendant

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe Room

    5.0

    Excellent Stay

    raman s.family

    The stay was comfortable. The caretaker Shankar was very helpful.

    Travel Month: May 2025

    Room: Super Deluxe Room

    5.0

    Nice room. Can be choose n for stay

    akhilendra m.business

    Location is good and reachable and easy convenience. Nice room, cleaning is good, can be choosen for stay

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Super Deluxe Room

    2.0

    Not so good a stay - Location is a key factor

    soumya g.loyalty-iconcouple

    Overall impression: the apartment is significantly overpriced for the value it offers. While the location may be a factor in the cost, the overall experience does not justify the day price tag. Security is a major concern. Accommodation: * Type: Service Apartment, divided into two sections for simultaneous bookings. * Shared Space: The drawing room is a shared area accessible to both parties. * Room Condition: Acceptable, but nothing exceptional. Clean bedsheets and functioning AC were positives. * Locking Mechanism: * Inside: Rooms can be locked while guests are inside the apartment. * Outside: No secure locking mechanism exists for when guests are out of the apartment. This is a significant security flaw. Security Concerns: * Lack of Secure Locking: The inability to lock the room while outside raises serious security concerns for belongings. * Supervision Reliance: Guests are entirely dependent on the supervisor's discretion and honesty regarding room access in their absence. * Checkout Incident: Despite informing the supervisor not to enter the room as guests would return, the room was prepared for the next customer while they were out. This highlights the lack of security and respect for guest belongings. Value & Pricing: * Overpriced: considered excessively high for the quality and amenities provided. * Value for Money: The value received does not align with the price charged. * Potential Reason for High Cost: The high price likely stems from the location, but this does not compensate for the other shortcomings. Amenities & Services: * Food & Water: No arrangements were found for food or drinking water. Other: * Checkout Time: 12 PM. Key Takeaways: * Security is the primary concern. The lack of secure locking while outside and the incident with the room preparation raise serious red flags. * The property is significantly overpriced . * Consider other options before booking this service apartment.

    Travel Month: Feb 2025

    Room: Deluxe Room

    5.0

    Awesome stay

    jayenthran g.family

    Host was incredibly warm and welcoming. We stayed along with our one year old. Baby had nice time staying and he also had good sleep. Preferable place for parents with kids. I highly recommend this to anyone looking for a peaceful and welcoming place to stay.

    Travel Month: Aug 2024

    Room: Deluxe Room

    5.0

    Family stay

    lijo d.family

    Customer service is very good, nice room will come back again.

    Travel Month: Jun 2024

    Room: Deluxe Room

    5.0

    Nice stay near apollo hospital

    sribas g.loyalty-iconsolo

    Wonderful stay near apollo hospitals at chennai. Property is neat and clean. The caretaker jagan is very helpful. Recommended to stay for homely experiences.

    Travel Month: May 2024 (4-Night Stay)

    Room: Deluxe Room

    • user photos
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    • user photos
    5.0

    Excellent Stay

    sachin p.loyalty-iconbusiness

    Fantastic place to stay. Staff is very supportive. Recommended for stay. The place has easy access to hospitals and city cennter

    Travel Month: Apr 2024 (5-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    3.0

    Exceptional exceptional room'

    sidhartha d.family

    Extra charging for domestic gas and other sources in d kitchen was not fair or conducive. Moreover, only single attender or working staff at d apartment. So, as and when required it was delayed to received due response's. Even though, i requested d concerned apartment authorities to neutralize or consider one day booking, while we couldn't reach d destiny on dt 27. 10. 23 due to flight cancellations. Disappointed to say, nothing work till date.

    Travel Month: Oct 2023 (7-Night Stay)

    Room: Super Deluxe Room

    5.0

    Good behavior

    sayantani p.family

    Very nice hotel. Everything is well placed and in 6 min walking distance from apollo hospital. Nice !

    Travel Month: Nov 2023

    Room: Deluxe Room

    4.0

    Furniture and inside room views

    lingaraju.business

    The rooms were good along with furniture and a balcony it was nice to have improved services like breakfast included it will be great

    Travel Month: Oct 2023

    Room: Super Deluxe Room

    5.0

    For health check

    prashant k.loyalty-iconfamily

    Visited here for my father diagnostics at shankar netralya. Near to hospital, very clean or hygiene ambiance is good attendant mr shankar is also very helpful

    Travel Month: Oct 2023

    Room: Super Deluxe Room

    5.0

    Shankra

    prashant k.loyalty-iconfamily

    For father eyes treatment i am here nice location near to hospital very clean amenities walking to shankar netralya

    Travel Month: Oct 2023

    Room: Super Deluxe Room

    5.0

    Excellent Stay

    sudipta d.

    excellent

    Travel Month: Sep 2023

    Room: Family Room

    5.0

    Comfortable and safe

    rajesh m.loyalty-iconfamily

    Property is located at prime location and rooms are very comfortable and clean. Staff also supportive.

    Travel Month: Sep 2023

    Room: Deluxe Room

    5.0

    Comfortable stay

    aashish b.loyalty-iconfamily

    Nice comfortable stay. Clean apartment, convenient location, transport easily available, supermarket, eateries within walking distance.

    Travel Month: Aug 2023

    Room: Family Room

    4.0

    Good Stay

    prashant s.

    Overall it was a good stay. The shower was not working. They don't serve breakfast either. Cleanliness was perfect. Caretaker shankar was very prompt and helpful

    Travel Month: Aug 2023 (4-Night Stay)

    Room: Super Deluxe Room

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