Guests highlight the property’s good food and pleasant gardens, along with proximity to the airport. However, many reviews express dissatisfaction with cleanliness, overpriced rooms, and untrained staff. Complaints include bad service, unresponsive front desk, and inadequate room amenities. While some appreciate effective AC, others mention stale smells and poor room upkeep. The ambiance, especially the entry passage, leaves much to be desired, which contributes to an overall disappointing experience.