Here is a formal version of your message, suitable for a complaint email:
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Subject: Complaint Regarding Poor Service and Facilities
Dear [Hotel/Booking Platform Name],
I am writing to express my disappointment regarding our recent experience with your property. Despite booking in advance and paying extra, we faced several issues that significantly disrupted our travel experience.
Firstly, basic amenities were missing—there was no kettle and single plug points in the room. The toilet flush was completely non-functional, and even after raising the issue, we were informed that it was a technical problem that could not be resolved.
Moreover, the staff were extremely rude and uncooperative. Due to their behavior, we were forced to stay at the station overnight, even though good rooms were available. Unfortunately, these rooms were not provided to us, reportedly because we had booked online.
We feel deeply disappointed and let down, especially after choosing your service in good faith. This experience not only ruined our stay but also affected our overall trip.
I kindly request that you look into this matter and take appropriate action. A refund or compensation would be appreciated, given the inconvenience caused.
Hotel Baba Vishwanath Palace
Dear [ bandana],
Thank you for sharing your feedback, and we are truly sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide.
We sincerely apologize for the inconvenience caused due to the missing amenities and technical issues in your room. The matter regarding the toilet flush and electrical points has been escalated to our maintenance team for immediate resolution.
Regarding your comments on staff behavior, we take such feedback very seriously. We will be conducting an internal review and necessary training to ensure our team maintains the highest standards of hospitality for all guests, irrespective of the booking channel.
We would like to connect with you directly to better understand the details and work on a fair resolution, including any possible compensation. Please contact us at [phone/email] with your booking ID at your earliest convenience.
We value your trust and hope to have the opportunity to serve you again with the improved experience you deserve.