I recently stayed at ITSY , and I must say it was one of the worst experiences I’ve ever had at a hotel. The room was in terrible condition, and I felt completely unsafe throughout my stay.
First of all, the door didn’t lock properly. I could literally see daylight through the gap between the door and the frame, which made me incredibly uneasy. I called the front desk, and although they promised to send someone to fix it, no one ever showed up.
The room was also filthy. The carpet looked like it hadn't been cleaned in months, and there were stains all over the bed linens. To make matters worse, the bathroom was in even worse shape—there was mold growing in the shower, and the towel rack was falling off the wall.
I also noticed a broken window that didn’t close all the way, leaving the room drafty and exposed to the outside. It felt like the room was barely secure, and I couldn’t wait to leave.
I tried to raise my concerns with the management, but they were dismissive and offered no apology or compensation. It’s clear this place doesn’t care about its guests' safety or comfort.
I strongly advise anyone considering staying here to look elsewhere. This hotel is unsafe, unclean, and unprofessional. I won’t be returning and would never recommend it to anyone.