The property boasts a prime location in Coonoor, making it convenient for sightseeing. Guests appreciate the surrounding natural beauty and spacious gardens, providing a nice atmosphere. The food received mixed reviews; while some find the complimentary breakfast good, others complained about the restaurant's service and limited menu options. Negatively, many mentioned cleanliness issues, particularly in rooms and bathrooms, along with the absence of lift access to upper floors, making it difficult for guests carrying luggage. Overall, it offers budget accommodations with potential for improvement.