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Review Of Hotel the Rivera0123401234

Rajputpara, Rajkot | 1.5 km drive to Jubilee Garden

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.9
    Very Good

    280 Ratings, 174 Reviews

    excellent
    44%
    very good
    24%
    average
    18%
    poor
    6%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 5
    • 5
    • 1
    • 5
    • 5
    • 4
    • 3
    • 5
    • 5

    Rating Categories

    • Location3.8
    • Cleanliness4.3
    • Room4.1
    • Food3.7
    • Hospitality4.2
    • Value For Money3.9
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    Review Summary

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    The property is appreciated for its clean and spacious rooms, with friendly and cooperative staff ensuring good service. Guests frequently mention the tasty food, convenient location near the bus stand, and overall cleanliness. While some noted aspects like limited breakfast options, the positive experiences highlight it as a comfortable and budget-friendly choice for family or business stays in Rajkot.

    Sort by:

    Positive first
    1.0

    Poor maintenance

    gayatri m.solo

    I had a very disappointing experience. They changed my room three times — the first room’s TV wasn’t working, and the second had a broken toilet seat. I was only staying overnight to catch an early morning flight, but instead of providing a proper room, they kept shifting me from one to another. Very poor service and lack of basic maintenance.

    Travel Month: Oct 2025

    Room: Business class

    Hotel the Rivera has replied on Thu Oct 09 19:14:15 IST 2025

    We sincerely apologize for the inconvenience you experienced during your stay. This is not the level of service we aim to provide. We regret that the room issues caused discomfort, especially during your short stay. Your feedback has been shared with our maintenance and housekeeping teams to ensure such incidents do not happen again. We truly value your feedback and hope you will give us another opportunity to serve you better in the future.

    5.0

    Great Staff

    darshit m.business

    Great Service And Honest Supportive Staff On Call Support Is Also Best & Great For Personal And Family Stay Or Office Trip

    Travel Month: Sep 2025

    Room: Business class

    Hotel the Rivera has replied on Wed Oct 01 10:13:55 IST 2025

    Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and staff. It's always our goal to provide helpful support and a comfortable stay, whether you're traveling for business or with family. We truly appreciate your recommendation and look forward to welcoming you again soon!

    4.0

    Good Stay

    aniruddh k.

    Overall good but the bath room has little stink beacuse of malfunction of exhaust fan.The food is average

    Travel Month: Sep 2025

    Room: Business class

    Hotel the Rivera has replied on Mon Sep 15 09:39:18 IST 2025

    Thank you for sharing your feedback. We’re glad you had an overall good experience. We sincerely apologize for the inconvenience caused due to the bathroom exhaust fan and will have it fixed immediately. We also note your comments on food and will work with our team to improve. Your suggestions help us serve you better, and we look forward to welcoming you again.

    5.0

    Excellent Stay

    smit m.family

    I was stay for one night. Room is very clean Staff is very polite. Food is good. I recommended to stay in this hotel I was stay for one night. Room is very clean Staff is very polite. Food is good. I recommended to stay in this hotel.

    Travel Month: Aug 2025

    Room: Business class

    Hotel the Rivera has replied on Tue Aug 19 19:43:12 IST 2025

    “Thank you for your kind words and recommendation! We’re delighted to know you enjoyed your stay, appreciated our clean rooms, polite staff, and good food. We look forward to welcoming you again soon.”

    5.0

    Excellent Stay

    smit d.group

    The staff's nature is very good and the room is very nit n clean.

    Travel Month: Jul 2025

    Room: Business class

    Hotel the Rivera has replied on Wed Jul 23 07:54:22 IST 2025

    Thank you so much for your 5-star rating! We’re truly glad to hear that you liked our staff’s behavior and found the room neat and clean. Your appreciation means a lot to us. Looking forward to hosting you again soon!

    5.0

    Recommended

    kaushal m.

    Good stay with very cooperative staffs and good food and service. all good.

    Travel Month: Jul 2025

    Room: Business class

    Hotel the Rivera

    Thank you so much for your kind words and 5-star rating! 🌟 We're thrilled to hear that you enjoyed your stay, appreciated our staff's hospitality, and loved the food and service. Your satisfaction means the world to us. We look forward to welcoming you back soon!

    1.0

    Terrible Stay

    viral s.

    Very bad experience, not happy with makemytrip, they need to check once before take booking of this kind of hotel

    Travel Month: Dec 2024

    Room: Business class

    Hotel the Rivera has replied on Sun Jun 29 20:13:24 IST 2025

    Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you faced during your stay, particularly regarding room cleanliness and staff coordination. Your feedback is very important to us, and we take such concerns seriously. We truly appreciate your kind words about our supportive staff. Please be assured that we are addressing the issues you mentioned with the concerned departments to ensure a more comfortable experience for all our guests in the future. We hope to have the opportunity to welcome you again and provide you with a much-improved stay.

    1.0

    Complain and prob

    krishnaditya s.solo

    My experience was very bad. Receptionist behaviour was casual. Shower was not working. No hot water available in bathroom. Drainage of bathroom was chocked. No response from staff side regarding the issue of drainage chocking.

    Travel Month: Nov 2024

    Room: Classic Room ( Non Ac )

    Hotel the Rivera has replied on Tue Jul 01 06:49:55 IST 2025

    Thank you for your feedback. We are truly sorry to hear that your stay did not meet your expectations. We take your concerns seriously and have shared them with our housekeeping and staff management teams to ensure this doesn’t happen again. We hope you will give us another chance to serve you better in the future. We sincerely apologize for the inconvenience you faced during your stay. Cleanliness and food quality are top priorities for us, and it’s unfortunate that we fell short. We have already informed the respective departments to take corrective measures. Thank you for bringing this to our attention, and we hope to welcome you again with an improved experience.

    2.0

    Very bad hotel

    chirag p.couple

    The hotel reception said the room was non-ac booked, and they charged an extra 400 rupees. I don't want to book again from make my trip

    Travel Month: Sep 2024

    Room: Classic Room ( Non Ac )

    Hotel the Rivera has replied on Tue Jul 01 06:47:16 IST 2025

    Thank you for your feedback. We are truly sorry to hear that your stay did not meet your expectations. We take your concerns seriously and have shared them with our housekeeping and staff management teams to ensure this doesn’t happen again. We hope you will give us another chance to serve you better in the future.

    3.0

    Average Stay

    pareshkumar g.couple

    Hotel ambiance is average. Bed sheet is very old. No full light in the room. Morning breakfast is below category. Staff is good.

    Travel Month: Aug 2024

    Room: Business class

    Hotel the Rivera

    Thank you for your feedback. We're sorry to hear that your experience was not completely satisfactory. We will look into improving the hotel ambiance and lighting in the room. The old bed sheets will be replaced soon to ensure better comfort. Improving the quality of the breakfast is a priority for us. Thank you for appreciating our staff — we will share your kind words with them

    2.0

    Poor Stay

    chandresh m.business

    Blankets, cushions and bed sheets are not clean. Also they are charging us for drinking water which should be free. Breakfast is only ready made items which can be bought from outside also. So in-short no proper services. Not recommended for next time.

    Travel Month: Aug 2024

    Room: Business class

    Hotel the Rivera has replied on Tue Jul 01 06:59:09 IST 2025

    Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We take your concerns regarding the cleanliness of blankets, cushions, and bedsheets, the charges for drinking water, and the breakfast quality very seriously. Please be assured that we are addressing these issues with our team to ensure improvements are made. We’re truly sorry for the inconvenience caused and hope you will give us another opportunity in the future to serve you better.

    4.0

    Good stay for a few days

    bhargav s.solo

    Okay hotel with good food and room service staff. The rooms could be cleaner but that's subjective as well

    Travel Month: Feb 2024 (5-Night Stay)

    Room: Business class

    Hotel the Rivera has replied on Fri Feb 23 12:04:39 IST 2024

    thank you so much kind word sir

    2.0

    Poor services

    bhaveshkumar j.loyalty-iconbusiness

    No cleaners very poor services not recommended for business purpose

    Travel Month: Feb 2024

    Room: Classic Room ( Non Ac )

    Hotel the Rivera has replied on Tue Jul 01 21:38:43 IST 2025

    Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations, especially regarding cleanliness and service. This is not the standard we aim to provide, particularly for our business guests. Your comments have been taken seriously and shared with our housekeeping and operations teams for immediate improvement. We hope you’ll consider giving us another chance in the future to provide a much better experience.

    4.0

    Neat and clea

    dipen p.family

    Neat and clean. Good service. Close bus stand and service is good. Parking facilities available. Food and tea is good

    Travel Month: Feb 2024

    Room: Classic Room ( Non Ac )

    • user photos
    • user photos
    • user photos

    Hotel the Rivera has replied on Sat Feb 10 13:05:50 IST 2024

    THANK YOU SO MUCH FOR YOUR SUPPORT SIR JI .

    1.0

    Not clean rooms

    kanishk s.business

    The rooms are smelly, bedsheets have gone gray, bathroom floor was sticky, walls had shoeprints. The staff behaviour is good but that's the only positive.

    Travel Month: Dec 2023

    Room: Classic Room ( Non Ac )

    Hotel the Rivera

    Thank you for taking the time to share your experience. We're very sorry to hear about the cleanliness issues you encountered — this falls far below the standards we aim to maintain. We take your feedback seriously and have already addressed your comments with our housekeeping team to ensure this does not happen again. We’re glad to hear that our staff treated you well, and we truly appreciate your acknowledgment of their efforts. We hope you'll consider giving us another opportunity to provide you with a much better stay in the future.

    2.0

    Poor Stay

    jashmin b.family

    Very very slow service, no water every time we need to call and ask for water for shower food was worst not at all up to mark

    Travel Month: Dec 2023

    Room: Executive class

    Hotel the Rivera

    We sincerely apologize for the inconvenience you experienced during your stay. Lack of water and delayed service are unacceptable, and we understand how frustrating that must have been. Your feedback has been shared with our operations and kitchen teams to take immediate corrective action. We’re sorry that we failed to meet your expectations, and we appreciate you bringing these issues to our attention. We hope to have the chance to serve you better in the future.

    3.0

    Average

    chirag k.solo

    It was a good stay only bathroom fittings were broken and mattress quality not good, walls were dirty not painted

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Classic Room ( Non Ac )

    Hotel the Rivera has replied on Tue Jul 01 21:41:13 IST 2025

    Thank you for sharing your feedback. We're glad to hear you had a generally good stay, but we regret the inconveniences you experienced with the bathroom fittings, mattress, and room condition. Your comments have been noted and passed on to our maintenance team for immediate attention. We truly appreciate your input and hope to welcome you again with an improved experience.

    4.0

    Good Stay

    khushi.

    It was a nice stay. We enjoyed the stay. Hotel was comfortable and staff was cooperative. But can work on cleaning of room a little better. But overall nice. No

    Travel Month: Aug 2023

    Room: Classic Room ( Non Ac )

    Hotel the Rivera has replied on Tue Aug 29 14:07:49 IST 2023

    THANK YOU SO MUCH FOR YOUR SUPPORT MAM.

    3.0

    Average

    chirag k.business

    House keeping not upto mark they don't change bedsheets and pillow covers mosquito are there walls are dirty

    Travel Month: Aug 2023 (3-Night Stay)

    Room: Business class

    Hotel the Rivera

    We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority for us, and it's clear we fell short in this instance. Your concerns about housekeeping, room hygiene, and pest control have been shared with the relevant departments for immediate action. Thank you for bringing this to our attention — your feedback helps us improve. We hope to have the opportunity to serve you better in the future.

    4.0

    Good Stay

    ramadas.loyalty-icon

    Internal ambience is satisfactory, but external approach ambience is not at all good

    Travel Month: Aug 2023

    Room: Classic Room ( Non Ac )

    Hotel the Rivera has replied on Tue Jul 01 21:42:33 IST 2025

    Thank you for your feedback. We’re glad you found the internal ambience satisfactory. We appreciate your honest comments about the external approach and surroundings, and we are actively working on enhancing the overall environment to provide a better experience for our guests. We hope to welcome you again soon and offer you an improved stay.

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