Hotel New Cross Road

Booked a premium room but it looked ordinary and breakfast was given late like we had a train at 9:30 am and the breakfast started at like 8:30 whereas in other hotels it start at 7

room are clean and Hygiene, room service is also quite well. stay here was good experience and overall is everything is good

No dental kit and no juice provided in checking time These are mentioned in details of booking pdf

Not good but not bed Avreg

Location of hotel is good but rooms are not good, no vantilation, exhaust not working, stimging with smell of phenyl. No towels no soaps. They are promising breakfast and lunch dinner but kitchen is horrible. Unhygienic and shabby. Don't recommend to anybody

The Property was excellent, staff was very nice, food I don't know, location was very well connected with city I can say it was very nice stay at the hotel new cross road Rajkot

I AM STAYING 4TH TIME VERY HELPFUL STAFF AND GOOD SERVICE AND NICE AND CLEAN ROOMS ROOMS IN GOOD CONDITION

Disappointing Stay - Book at Your Own Risk Our recent 2-day stay at this hotel was incredibly frustrating and fell far short of expectations. While the check-in time was advertised as 12 PM, we arrived at 1 AM only to be informed that the hotel was overbooked. The management's handling of the situation was poor, and they attempted to convince us to "show sensitivity" towards their overbooking issue – a completely unacceptable request when we had a confirmed reservation. Cleanliness was another major concern. We were appalled when the staff suggested we use a previously used bedsheet and comforter. This is a basic hygiene standard that was completely neglected, and it led to a very uncomfortable late-night experience. Furthermore, the hotel was clearly undergoing renovations, which was not mentioned anywhere during the booking process. This lack of transparency is misleading and impacted our stay. While it seemed some staff members genuinely tried to be helpful, the overall impression was that the team responsible for room preparation lacked basic attention to detail and training. Given these significant issues, I would strongly advise prospective guests to BOOK AT YOUR OWN RISK. Our experience was far from satisfactory, and we would not recommend this hotel.

It's very helpful hotel even staff and all members of hotel very good experience

Overall good experience, food was good, staff was good. Still there are some point which can be improved 1. Cleanliness: The Room was not properly cleaned when checking in. 2. They don't provide all the amenities given in the mmt list like a Kitchenette.

hotel location is good cleaning is not good room with full of dirts, After asking for cleaning staff boy is not cleaning proper food is good help desk response is good but in hotel TV airtel recharge is expired after so many request- ( about 5 times ) we get tv recharge at 10 pm ( we want to see ipl) AND LAST BUT IMPORTANT WHEN I AM CALLING DIRECTLY TO HOTEL BEFORE BOOKING, I ASKED THAT ALL ROOMS HAVE BATHTUB CONFIRM 3 TIMES ALSO I HAVE RECORDING , HE SAID WE HAVE BUT WHEN I REACH HOTEL THEY REQUEST ME TO PLS UPGRADE ROOM TYPE IF U WANT BATHTUB ROOM , VERY UNPROFESSIONAL BEHAVIOR ON PHONE FOR BOOKING THEY LIED TO ME

nice place best staff nice food parking room are so clean good amenities best location best views nice

Value for money, behavior of staffs very good, cleanliness may improve, location is also nice bus stand and railway station is near about 2 km from hotel

Ok

Best place to stay near railway station. Best food and well maintained cleaned rooms.

IF YOU WANT CLEANESSS AND BEST STAY NEAR RAILWAY STATION YOU CAN GO FOR IT. GOOD STAFF BEHAVIOUR .FOOD QUALITY REALLY GOOD

Good property for budget oriented guest. Staff members are very polite & friendly. Room is very safe.The mini restaurant serves good food.

GREAT SERVICE AND STAFF ARE WELL MANNERED. ROOMS ARE CLEANED AND BEST PLACE TO STAY NEAR RAILWAY STATION.

ac deluxe room are very nice and clean proper hygiene is maintained and also room service is also good

We came late, they did formalities but refused to give id on spot. Asked booking id. But couldn’t confirm if payment is done. Later when we were sleeping they called and asked one of us to go downstairs (lift was not working) to confirm payment. Yet they didn’t scanned our ids by that time. So it is pathetic