The Fern Residency Jamnagar

The Fern Residency Jamnagar

Dear Mr. Kunjan, We are absolutely committed to providing a excellent customer service experience and maintaining a comfortable environment. We regret to hear about the issues you experienced with the room cleanliness and TV functionality during your stay. We'll make sure that your feedback regarding room service will reach our Housekeeping team. Measures will be implemented to improve the housekeeping process and ensure the cleanliness and hygiene of our rooms. Regarding the delayed assistance for the non-functional TV, we assure you that the time required for such issues will be significantly shortened henceforward. We truly appreciate your honest feedback, as it aids us in our continuous endeavor to improve our services. We look forward to delivering a more enjoyable experience for you in the future. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar

Dear Mr. Rathi, We are glad to hear that your experience was generally favorable and check-in process was smooth. We acknowledge your dissatisfaction regarding the initial room cleanliness and are glad our staff was able to swiftly accommodate you with a new room, though we are sorry to hear that the lack of windows in our lower floor rooms didn't meet your comfortability needs. We highly appreciate your feedback as it helps us understand how we could enhance our services further. We're thrilled that you enjoyed our breakfast menu as we pride ourselves in providing a variety of delicious, well-presented options. We hope you would visit us again so we can provide you with a higher floor room to ensure your utmost comfort and satisfaction. Your critique helps us learn and develop, constantly aiming to deliver excellent customer service. Thank you for sharing your experience. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Sat Sep 06 15:36:05 IST 2025

Dear Mr. Jadeja, We're elated to read your experience with us! Your praises about the excellent rooms and our supportive staff really put a smile on our faces. It's gratifying to hear that you enjoyed our strategic location and the atmosphere too. We always strive to maintain our service quality and provide our valued customers like you with the best possible experiences. We look forward to catering to your accommodation needs again soon, making your next visit as pleasing as this one. Do consider trying our other services too, we're sure they'll match your expectations! Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Tue Sep 02 03:55:01 IST 2025

Dear Mr. Murjani, We're truly sorry to see your feedback regarding your recent stay. We take our guests' experiences very seriously and we want to assure you that the level of cleanliness you've reported is not typical at our property. Our team takes immense pride in maintaining the cleanliness and comfort of our rooms. We have strict protocols in place for cleanliness and it is disheartening to learn that we missed the mark during your stay. We're perplexed by your comments and have initiated an internal investigation to identify gaps and take immediate corrective action. Furthermore, we'll use this feedback to improve our protocols and deliver better service moving forward. We deeply regret any inconvenience caused to you during your check-in process. If you would be willing to give us another chance, we would appreciate the opportunity to turn your experience around on your next stay. Please feel free to reach out directly so we can make the appropriate accommodations. Once again, we regret the mishap and assure better service in the future. Regards, Saurabh Bhardwaj Operati

The Fern Residency Jamnagar has replied on Mon Aug 11 21:04:08 IST 2025

Dear Mr. Parmar, It's fantastic to hear that you found your experience with us to be largely positive, with the convenient location, smooth check-in, and professional staff hitting the mark for you. We always strive to maintain high standards and cleanliness in our rooms, and are glad to know you found the bed comfortable and room well-appointed. Your comments regarding the bathroom size and ventilation are truly valuable to us. They help us identify areas we need improvement on. We have made a note of these and are implementing measures to get these addressed to enhance guest experiences moving forward. Also, it's reassuring to know our Wi-Fi speed meet your needs and that you enjoyed the variety of TV channels available. We can't wait to welcome you back for yet another great stay! Regards, Saurabh Bhardwaj Operati

The Fern Residency Jamnagar has replied on Mon Jul 28 23:57:50 IST 2025

Dear Mr. Sinha, We are heartened to know that you enjoyed our location, Fun Zone, cloth outlet, and PVR. It's also delightful to hear about the excellent service you received from Ms. Ragini, who went above and beyond to ensure a pleasant food selection experience for you. At the same time, it saddens us to hear about the declining standards you've observed during your recent stay, particularly with regards to the upkeep of room amenities. We value feedback as it helps us better ourselves. Rest assured, we've taken clear note of your concerns and will use them for necessary improvements. As you've trusted us with three stays so far, we feel it's our duty to make sure your future visits are more enjoyable. We look forward to your continued patronage and promise a superior experience on your next visit. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Fri Jul 18 14:15:58 IST 2025

Dear Mr. Minhas, We understand your experience with the water pressure in your room's facilities has been below our usual high standards. It's necessary that we address all issues immediately to prevent them from impacting a guest's stay. We appreciate your patience when dealing with this matter. Our maintenance team is actively working towards rectifying these types of issues and we're implementing measures to ensure that similar problems won't happen in the future. If you give us another chance, we're confident that we can provide a better level of service. Your feedback plays a crucial role in improving our amenities and focusing on areas that require our attention. We hope to be given the opportunity to serve you again the next time you're in town. We are committed to providing you with a comfortable and enjoyable stay. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar

Dear Mr. Makwana, We're delighted to learn that you had a great stay with us! Your kind words about our service and supportive staff fill us with joy. It is our priority to provide our guests with the utmost hospitality, so it's wonderful to hear that we hit the mark. Also, knowing that you found our rooms clean and comfortable is satisfying. It's what we strive for – to create a homely atmosphere for our guests. Rest assured, we will continue working hard to ensure that we provide the best service and maintain the cleanliness and comfort of our rooms. We look forward to serving you again in the future. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Fri May 30 18:16:14 IST 2025

Dear Sir, We're overjoyed to hear you had such a positive experience with our team members and culinary offerings! We strive to provide an environment that is welcoming and supportive and are glad that we could bring our dedication to light during your visit. Our chefs will be delighted to hear that the food served was to your liking. Please let us know what more we could do to make your next visit even better. We can't wait to welcome you back! Operations Manager

The Fern Residency Jamnagar has replied on Sun Jun 01 02:09:47 IST 2025

Dear Hetal, We're thrilled to hear about your positive experience at our restaurant! It's fantastic to know that you appreciated the quality of our food. We constantly strive to offer a variety of delicious meals that suit every palate. Nothing makes us happier than satisfying cravings and delivering sumptuous meals. We believe that excellent food is always appreciated when paired with remarkable service and it seems we were able to provide that combination. We take great pride in the micro details of food and service quality and are forever committed to providing a wonderful experience for all our guests. We would love to serve you again and showcase our culinary skills with new, exciting dishes that we periodically introduce in our menu. We also encourage you to check out our special events and meal deals that we feel might interest you. Looking forward to welcoming you back on your next visit. Until then, keep enjoying good food and creating wonderful memories! Operations Manager