Review Of The Fern Residency Jamnagar

The Fern Residency Jamnagar has replied on Thu Sep 25 23:08:08 IST 2025

Dear Mr. Bagga, We're genuinely concerned to hear about the issues during your recent stay at our Jamnagar location. It is always our goal to provide a comfortable and satisfactory experience for our guests, so it's disappointing to learn that we may have fallen short. Regarding the encountered mishaps such as the broken door latches, shower holders, missing pantry items, and the presence of a pest in your room - these issues have been directly reported to our housekeeping and maintenance supervisors. We assure you that immediate measures will be taken to rectify these concerns and improve the general cleanliness and aesthetics of our rooms. In future, please don't hesitate to alert our front desk staff about such incidents. We're always on standby 24/7, ready to rectify any issues to ensure that your stay is as comfortable as it should be. Comparison notes with our Ahmedabad branch will be taken into consideration as well, to ensure every Fern Residency is on par with each other to serve you better. We would love to have another opportunity to prove our service quality. Hoping to see you again. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Mon Sep 29 20:06:57 IST 2025

Dear Mr. Yadav, We're truly delighted to hear such positive comments about our staff and their professionalism. It's wonderful to learn that our girls in the dining area were able to make such an impact on your visit. At our establishment, we believe that terrific service is a crucial part of an overall outstanding experience. Your kind words have been shared with them and the entire team, as to keep inspiring them to maintain this level of excellence. We look forward to serving you again. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Mon Sep 29 20:07:09 IST 2025

Dear Mr. Agarwal, We are delighted to read your positive feedback about our food and service exceeding your expectations! It's heartwarming to know that you were left impressed and highly recommend us. Indeed, our location gives a unique charm of being not too far yet not too close to the hustle and bustle, providing a relaxing ambiance for our valued patrons. We anxiously look forward to serving you again, aiming to outdo ourselves each time. Your appraisals acts as a strong motivation for our team. Remember, good food is worth a journey! Happy dining! Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Mon Sep 29 20:07:19 IST 2025

Dear Mr. Valued Guest, We appreciate your feedback and understand your concerns. Regarding the location, although our hotel indeed is away from the city center, it provides a peaceful escape that most of our guests find refreshing. We understand the limited dining options can pose challenges. To mitigate this, we offer a variety of menu options at our hotel restaurant catering to different palates. Our commitment to serve 100% vegetarian food is upheld strictly in our main restaurant, but we wanted to provide more comprehensive food choices to our guests, so we do offer non-vegetarian options through room service. Please know that separate cooking utensils and stations are maintained to meet our vegetarian standards and to avoid cross-contamination. We are happy to know that you found our rooms to be satisfactory considering the price point. Your input is valuable to us as we continually strive to improve our services. We look forward to having you as our guest again. Regards, Saurabh Bhardwaj Operations Manager

The Fern Residency Jamnagar

Dear Mr. Kunjan, We are absolutely committed to providing a excellent customer service experience and maintaining a comfortable environment. We regret to hear about the issues you experienced with the room cleanliness and TV functionality during your stay. We'll make sure that your feedback regarding room service will reach our Housekeeping team. Measures will be implemented to improve the housekeeping process and ensure the cleanliness and hygiene of our rooms. Regarding the delayed assistance for the non-functional TV, we assure you that the time required for such issues will be significantly shortened henceforward. We truly appreciate your honest feedback, as it aids us in our continuous endeavor to improve our services. We look forward to delivering a more enjoyable experience for you in the future. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar

Dear Mr. Rathi, We are glad to hear that your experience was generally favorable and check-in process was smooth. We acknowledge your dissatisfaction regarding the initial room cleanliness and are glad our staff was able to swiftly accommodate you with a new room, though we are sorry to hear that the lack of windows in our lower floor rooms didn't meet your comfortability needs. We highly appreciate your feedback as it helps us understand how we could enhance our services further. We're thrilled that you enjoyed our breakfast menu as we pride ourselves in providing a variety of delicious, well-presented options. We hope you would visit us again so we can provide you with a higher floor room to ensure your utmost comfort and satisfaction. Your critique helps us learn and develop, constantly aiming to deliver excellent customer service. Thank you for sharing your experience. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Sat Sep 06 15:36:05 IST 2025

Dear Mr. Jadeja, We're elated to read your experience with us! Your praises about the excellent rooms and our supportive staff really put a smile on our faces. It's gratifying to hear that you enjoyed our strategic location and the atmosphere too. We always strive to maintain our service quality and provide our valued customers like you with the best possible experiences. We look forward to catering to your accommodation needs again soon, making your next visit as pleasing as this one. Do consider trying our other services too, we're sure they'll match your expectations! Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Tue Sep 02 03:55:01 IST 2025

Dear Mr. Murjani, We're truly sorry to see your feedback regarding your recent stay. We take our guests' experiences very seriously and we want to assure you that the level of cleanliness you've reported is not typical at our property. Our team takes immense pride in maintaining the cleanliness and comfort of our rooms. We have strict protocols in place for cleanliness and it is disheartening to learn that we missed the mark during your stay. We're perplexed by your comments and have initiated an internal investigation to identify gaps and take immediate corrective action. Furthermore, we'll use this feedback to improve our protocols and deliver better service moving forward. We deeply regret any inconvenience caused to you during your check-in process. If you would be willing to give us another chance, we would appreciate the opportunity to turn your experience around on your next stay. Please feel free to reach out directly so we can make the appropriate accommodations. Once again, we regret the mishap and assure better service in the future. Regards, Saurabh Bhardwaj Operati

The Fern Residency Jamnagar has replied on Mon Aug 11 21:04:08 IST 2025

Dear Mr. Parmar, It's fantastic to hear that you found your experience with us to be largely positive, with the convenient location, smooth check-in, and professional staff hitting the mark for you. We always strive to maintain high standards and cleanliness in our rooms, and are glad to know you found the bed comfortable and room well-appointed. Your comments regarding the bathroom size and ventilation are truly valuable to us. They help us identify areas we need improvement on. We have made a note of these and are implementing measures to get these addressed to enhance guest experiences moving forward. Also, it's reassuring to know our Wi-Fi speed meet your needs and that you enjoyed the variety of TV channels available. We can't wait to welcome you back for yet another great stay! Regards, Saurabh Bhardwaj Operati

The Fern Residency Jamnagar has replied on Mon Jul 28 23:57:50 IST 2025

Dear Mr. Sinha, We are heartened to know that you enjoyed our location, Fun Zone, cloth outlet, and PVR. It's also delightful to hear about the excellent service you received from Ms. Ragini, who went above and beyond to ensure a pleasant food selection experience for you. At the same time, it saddens us to hear about the declining standards you've observed during your recent stay, particularly with regards to the upkeep of room amenities. We value feedback as it helps us better ourselves. Rest assured, we've taken clear note of your concerns and will use them for necessary improvements. As you've trusted us with three stays so far, we feel it's our duty to make sure your future visits are more enjoyable. We look forward to your continued patronage and promise a superior experience on your next visit. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar has replied on Fri Jul 18 14:15:58 IST 2025

Dear Mr. Minhas, We understand your experience with the water pressure in your room's facilities has been below our usual high standards. It's necessary that we address all issues immediately to prevent them from impacting a guest's stay. We appreciate your patience when dealing with this matter. Our maintenance team is actively working towards rectifying these types of issues and we're implementing measures to ensure that similar problems won't happen in the future. If you give us another chance, we're confident that we can provide a better level of service. Your feedback plays a crucial role in improving our amenities and focusing on areas that require our attention. We hope to be given the opportunity to serve you again the next time you're in town. We are committed to providing you with a comfortable and enjoyable stay. Regards, Saurabh Bhardwaj Operation Manager

The Fern Residency Jamnagar

Dear Mr. Makwana, We're delighted to learn that you had a great stay with us! Your kind words about our service and supportive staff fill us with joy. It is our priority to provide our guests with the utmost hospitality, so it's wonderful to hear that we hit the mark. Also, knowing that you found our rooms clean and comfortable is satisfying. It's what we strive for – to create a homely atmosphere for our guests. Rest assured, we will continue working hard to ensure that we provide the best service and maintain the cleanliness and comfort of our rooms. We look forward to serving you again in the future. Regards, Saurabh Bhardwaj Operation Manager