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Varanasi, Varanasi | 16.5 km drive to Kashi Vishwanath Temple
33 Ratings, 11 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Excellent Stay
Stay was comfortable, Prompt Service. Hotel has restaurant food is good and Staff is very polite. Rooms and bathrooms are neat and clean. Hotel is much better than what it looks from pics.
Room: Executive Room
Excellent Stay
groupVery nice and decent hotel staffs are very much cooperative and polite we reach 11.30 night despite their kitchen close by 11 they were waiting for us and serve the food very patiently and lovingly it’s a very kind of them location is excellent and hardly 15 minutes from airport 11.30 night they have called and arrange drop for next morning to airport rooms are very specious and neat and clean food was excellent me and my co partners really overwhelmed for their courteous hospitality thank you very much to all the staff and we strongly recommend to all to stay there during their visits to Varansi
Room: Executive Room
Dirty washroom
soloWashroom was dirty, shower was not working, room was ok but bed sheets were also not clean, cleaning issues was there, also there was dirty smell in washroom
Room: Deluxe Room
Hotel The Pearl has replied on Fri Dec 13 13:37:16 IST 2024
Dear Nitin, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding the cleanliness of the washroom, the non-functional shower, and the condition of the bed sheets. This is certainly not the experience we aim to provide our guests. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved promptly. As a gesture of goodwill, we would like to offer you a 20% discount on your next stay with us. We hope you’ll give us another opportunity to provide you with a more comfortable and enjoyable experience. Thank you for bringing this to our attention. We look forward to welcoming you back.
Poor Stay
familyDinner was not serced till 11pm as some party was going on. Rates are double than what it should be
Room: Executive Room
Hotel The Pearl has replied on Fri Dec 13 13:42:45 IST 2024
Dear Anentt, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the delayed dinner service due to the ongoing party. We understand how important it is to have timely meals, and we will ensure that such delays are better managed in the future. We also appreciate your comments about the room rates. We strive to offer competitive pricing, but we understand that it did not meet your expectations. Your concerns have been noted, and we will review our pricing structure to ensure we are offering the best value to our guests. As a token of appreciation for your feedback, we would like to offer you a 20% discount on your next stay with us. We truly hope to have the chance to welcome you back and provide you with a more enjoyable experience.
Terrible Stay
Very bad experience. Worst ever hotel stay
Room: Deluxe Room
Hotel The Pearl has replied on Fri Dec 13 13:44:17 IST 2024
Dear Martand, We are truly sorry to hear that your experience with us did not meet your expectations. Providing excellent service and comfort is our top priority, and we regret that we fell short during your stay. We would appreciate the opportunity to learn more about the specific issues you encountered so we can address them promptly. As a gesture of goodwill, we would like to offer you a 20% discount on your next stay with us. We hope you will give us another chance to provide you with the experience you deserve. Thank you for your feedback, and we look forward to welcoming you back.
Average Stay
1. The hotel is newly constructed and missing basic amenities in the room like refrigerator, hot water, chair etc. 2. The bed is small, maybe queen size. 3. There is no. Buffet in the hotel for breakfast. 4. There is no hotel cab, on booking cab via hotel hotel takes extra charges. 5. No added lock in the room door. Anyone can open from outside in case they have a master key. 6. The executive room has a standard room like aminites
Room: Executive Room
Hotel The Pearl has replied on Fri Dec 13 13:45:45 IST 2024
Dear Amber, Thank you for taking the time to share your detailed feedback. We truly regret that your stay did not meet your expectations. We value all guest input as it helps us improve, and we sincerely apologize for the inconveniences you encountered. We are currently working on enhancing our room amenities, including adding a refrigerator, hot water facilities, and additional furniture to ensure a more comfortable experience for our guests. Regarding the bed size, we will certainly take your comments into consideration as we review our room configurations. We are also reviewing our breakfast offerings and transport services to ensure that future guests have a more convenient and enjoyable experience. Additionally, your concerns about room security are being addressed as part of our ongoing improvements to guest safety. As a gesture of goodwill, we would like to offer you a 20% discount on your next stay with us. We hope you’ll give us another opportunity to provide you with a much more satisfying experience. Thank you again for your valuable feedback.
Excellent Stay
soloExcellent stay, excellent staff and excellent food close to the airport. Good for transit stay close to the airport
Room: Deluxe Room
Hotel The Pearl has replied on Fri Dec 13 13:47:51 IST 2024
Dear Pravin, Thank you for your wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed our staff, food, and convenient location near the airport. It’s always our goal to provide a comfortable and seamless experience for our guests, especially those in transit. We truly appreciate your kind words and hope to welcome you back on your next visit.
Average Stay
Rooms were good but in room there was no chair and breakfast was very bad. No pics to share
Room: Executive Room
Hotel The Pearl has replied on Fri Dec 13 13:49:31 IST 2024
Dear Narendra, Thank you for sharing your feedback. We're glad to hear that you found the rooms to be good. However, we sincerely apologize for the inconvenience caused by the lack of a chair in the room and the breakfast not meeting your expectations. We are working on improving the in-room amenities and food offerings to better serve our guests in the future. As a gesture of goodwill, we would like to offer you a 20% discount on your next stay. We truly hope you will give us another chance to provide you with an improved experience.
Good stay
Since we went to the place only for giving nee t exam, we had to book in this particular hotel as it was very close to the exam centre. However the stay was quite pleasant, the service was good and the food was delicious
Room: Deluxe Room
Hotel The Pearl has replied on Fri Dec 13 13:51:11 IST 2024
Dear Madhusudhana, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a pleasant stay with us and enjoyed the service and delicious food. We're especially happy that our location near the exam center was convenient for your needs. We hope you did well in your exam and would love to welcome you back whenever you're in the area again!
Nice hotel with with clean rooms
Hotel is very good with clean rooms only drawback is it’s far from city and relatively closer to airport
Room: Deluxe Room
Hotel The Pearl has replied on Fri Dec 13 13:52:37 IST 2024
Dear Mallikarjun, Thank you for your positive feedback! We're thrilled to hear that you found our hotel and rooms to be clean and comfortable. We understand that our location may be a bit farther from the city center, but we're glad that the proximity to the airport was convenient for you. We appreciate your comments and hope to welcome you back in the future for another enjoyable stay!
Pearl files
It is a new hotel, beautiful interiors and comfortable rooms. Staffs are novice but ready to help. Food quality is good and hygienic.
Room: Executive Room
Hotel The Pearl has replied on Fri Dec 13 13:54:28 IST 2024
Dear Drsaumya, Thank you for your kind words! We're so glad to hear that you enjoyed our hotel's beautiful interiors, comfortable rooms, and the quality of our food. We also appreciate your understanding of our staff's experience—they are always eager to assist and provide the best service possible. Your feedback means a lot to us, and we’re committed to continuing to improve. We hope to welcome you back soon!
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