The property has faced major complaints about unavailability of rooms despite prior bookings, leaving guests frustrated and stranded. Many highlighted poor cleanliness, with dirty restrooms and stained linens. There were issues with the receptionist's professionalism and a lack of basic amenities, like towels and soap. Additionally, the promised amenities, such as pet-friendly options, were denied upon check-in. Overall, experiences have led to disappointment, as guests felt cheated and misled regarding their reservations.