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Review Of Hotel Shivganga Grand0123401234

Chetganj, Varanasi | 1.4 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    261 Ratings, 124 Reviews

    excellent
    34%
    very good
    22%
    average
    16%
    poor
    11%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 5
    • 4
    • 4
    • 4
    • 5
    • 5
    • 5

    Rating Categories

    • Location3.0
    • Cleanliness3.0
    • Value For Money2.8
    • Child Friendliness2.7
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    Reviews Summary

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    This property features helpful staff and clean rooms, which guests appreciate, especially for its proximity to Kashi Vishwanath temple. Some enjoy the decent parking and warm hospitality. However, accessibility is an issue, and the location can be a bit congested. A consistent concern is the upkeep of room cleanliness and maintenance, which has dissatisfied several visitors.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    manjeet s.

    I had a very nice experience. The room was clean and tidy. All the facilities provided by the hotel was very nice. The hotel staff was very cooperative.

    Travel Month: Sep 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Sat Oct 04 17:05:03 IST 2025

    Dear Mr Manjeet Shaha,Thank you for your kind feedback We're glad you had a nice experience and appreciated our clean rooms, facilities, and cooperative staff We look forward to welcoming you again.

    5.0

    Excellent Stay

    ashutosh p.solo

    Stay was good and very professional staff

    Travel Month: Sep 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Tue Sep 23 17:38:10 IST 2025

    Dear Mr Ashutosh Pandey,Thank you for your kind words We're glad you had a good stay and appreciated our professional staff Hope to welcome you again soon.

    5.0

    Excellent Stay

    shiv.family

    excellent place and service. kudos to hotel staff. mandir se walking distance p h decent parking space

    Travel Month: Aug 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Fri Aug 29 17:05:57 IST 2025

    Dear Mr Shiv,Thank you for your kind words We’re glad you enjoyed the location, service, and facilities Looking forward to hosting you again soon.

    5.0

    good experience

    shiv.business

    good experience. near to temple service and staff were professional and overall experience was good

    Travel Month: Jul 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Fri Aug 29 17:00:50 IST 2025

    Dear Mr Shiv,Thank you for your wonderful feedback We’re glad you had a good experience, appreciated the location, and found our staff professional We look forward to welcoming you again.

    5.0

    Excellent Stay

    deepak s.

    Rooms are nice, received a very warm welcome i even get free upgrade to my package.

    Travel Month: Jul 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Fri Aug 29 17:00:08 IST 2025

    Dear Mr Deepak Sharma,Thank you for your kind words We’re delighted you enjoyed the warm welcome and complimentary upgrade We look forward to hosting you again soon.

    3.0

    Average Stay

    anirudh s.couple

    Located at a place, far from the main locality and not easily accessible. Staff and owner behaviour is good. However, room was not maintained well and lacked cleanliness Located at a place, far from the main locality and not easily accessible. Staff and owner behaviour is good. However, room was not maintained well and lacked cleanliness.

    Travel Month: Jul 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Fri Aug 29 16:38:45 IST 2025

    Dear Mr Anirudh Sharma,Thank you for your feedback We’re glad you appreciated our staff and owner’s behavior We regret the issues with location and cleanliness, and will work on improving the overall experience.

    1.0

    नीच है ये लोग कही भी रूम लो पर इसके पास नहीं

    neel v.couple

    नीचो का सरदार है ये मैने MMT से होटल बुक किया इसका ये अपने होटल में काम चलवा रहा था । सारे कमरे बदबू कर रहे थे । मैने इससे कहा कि आप MMT पर ये डाल दो कि रूम उपलब्ध नहीं है और मेरी बुकिंग कैंसिल कर दो । पर ये दमी बोलता है कि आप कैंसिल कर दो मैने कहा मेरे करने पर रिफंड नहीं मिलेगा तो ये बोल रहा की मैं आपको रूम तो दे रहा हूं अब इस पागल को कौन बताए कि सड़ा बदबूदार कमरा इसका ये अपने परिवार को ऑफर करे । जब जगह जाओ पर इसके यहां नहीं बनारस में कही भी रूम ले लो । जब मेरे और इसके बीच बात बढ़ी तो इसने मुझे 70 प्रतिशत रिफंड ऑफर किया और अभी भी वो मेरे अकाउंट में नहीं आया ।

    Travel Month: Jun 2025

    Room: Deluxe Double Bedded

    5.0

    Excellent Stay

    srinibash r.

    Hi, Shivganga hotel was clean and lift faculty was 24*7 hours ,Staff behaviour is very good

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Mon Jul 07 17:13:29 IST 2025

    Dear Mr Srinibash Rout,Thank you for your kind words We’re glad you enjoyed the cleanliness lift facility and our staff’s service Looking forward to welcoming you again.

    1.0

    Terrible Stay

    saurabh s.family with 2 kids

    property location is in colony and having distance from main road ,with facility for the car parking

    Travel Month: Jun 2025

    Room: Standard Double Bedded

    Hotel Shivganga Grand has replied on Mon Jul 07 17:22:28 IST 2025

    Dear Mr saurabh singh,Thank you for your feedback We’re glad you appreciated the parking facility We hope the location worked well for your needs and look forward to your next visit.

    1.0

    Terrible Stay

    dheeraj k.family with 6 kids

    very bad hotel The room was very dirty, the AC was not working, the room was not clean, he was demanding extra money

    Travel Month: Jun 2025

    Room: Standard Double Bedded

    • user photos
    • user photos

    Hotel Shivganga Grand has replied on Mon Jul 07 17:24:37 IST 2025

    Dear Mr Dheeraj Kumar Singh,We’re very sorry to hear about your experience Your concerns are taken seriously and we’ll work urgently to improve our cleanliness, facilities and service.

    5.0

    Excellent Stay

    sweta s.couple

    Excellent at point of stay Nice room Good food quality and taste Polite and greet management team and staff members.. You can definitely try this hotel for stay and to spend your quality time

    Travel Month: Jun 2025

    Room: Standard Double Bedded

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    • user photos

    Hotel Shivganga Grand has replied on Mon Jul 07 17:25:38 IST 2025

    Dear Ms Sweta Singh,Thank you for your wonderful review We’re delighted you enjoyed the rooms food and our team’s hospitality We truly appreciate your recommendation and hope to welcome you back soon.

    4.0

    Good Stay

    vaibhav m.couple

    best hotel hotel staff behavior is very good clean rooms best facility in hotel

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Standard double room

    Hotel Shivganga Grand has replied on Mon Jul 07 17:29:27 IST 2025

    Dear Mr Vaibhav Mata,Thank you for your kind words We’re thrilled you enjoyed your stay, our staff’s service, and the facilities Looking forward to hosting you again soon.

    5.0

    Very Good Place to stay

    himanshu.family

    Good place to stay, supporting staff manager. Neat and clean place.

    Travel Month: Jun 2025

    Room: Standard Double Bedded

    • user photos

    Hotel Shivganga Grand has replied on Mon Jul 07 17:30:23 IST 2025

    Dear Mr Himanshu,Thank you for your feedback We’re glad you had a pleasant stay and appreciated our clean rooms and supportive staff Hope to see you again soon.

    2.0

    Very Bad experience.

    shashi r.family with 4 kids

    It was horrible experience. Rooms were not clean. Smell badly. Staff were friendly. Location was good near to temple.

    Travel Month: May 2025

    Room: Standard double room

    Hotel Shivganga Grand has replied on Fri Aug 29 16:33:44 IST 2025

    Dear Mr Shashi Ranjan,We’re sorry to hear about your experience While we’re glad you liked the location and staff behavior, we sincerely regret the cleanliness and odor issues Your feedback is noted, and we will work on improvements.

    1.0

    worst hospitality

    niraj a.family with 1 kid

    worst hospitality i have ever seen worst service worst room quality no service nothing.no room cleaning

    Travel Month: Mar 2025

    Room: Standard double room

    • user photos

    Hotel Shivganga Grand has replied on Tue Sep 23 17:37:18 IST 2025

    Dear Mr Niraj Agrawal,We’re truly sorry to hear about your experience This is not the level of service we aim to provide Your feedback is important and will be addressed with the team to ensure immediate improvements.

    4.0

    good but can be much better

    pradipta s.family

    amenities and the behaviour of the staff is very good but there is no proper room service must do it

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Deluxe double room

    Hotel Shivganga Grand has replied on Tue Sep 23 17:36:19 IST 2025

    Dear Mr Pradipta Sarkar,Thank you for your feedback We're glad you liked the amenities and staff behavior We appreciate your suggestion regarding room service and will work on improving it Looking forward to serving you better next time.

    4.0

    Good Stay

    neel v.couple

    I really liked, I liked the service and the design which was rustic yet modern, the pool area and staff was amazing and I can't wait to come back!

    Travel Month: Dec 2024

    Room: Deluxe double room

    • user photos
    • user photos
    • user photos

    Hotel Shivganga Grand has replied on Tue Sep 23 17:35:10 IST 2025

    Dear Mr Neel Verma,Thank you for the lovely feedback We're thrilled to hear you enjoyed the service, design, and pool area The team will be happy to know they made your stay special We look forward to welcoming you back soon.

    3.0

    Average Stay

    amit k.family with 2 kids

    Location was near to Kashi Temple but only rickshaw and auto can go on congested area. Staffs were good and cooperative and helped in delivering food orders. Services are good.

    Travel Month: Feb 2025

    Room: Deluxe triple bed

    Hotel Shivganga Grand has replied on Tue Sep 23 17:33:46 IST 2025

    Dear Mr Amit Kumar,Thank you for your feedback We're glad you appreciated the helpful staff and good service We understand the location can be a bit congested, but we're happy it was convenient for visiting Kashi Temple Hope to host you again.

    3.0

    Average Stay

    naveen j.family

    We booked at the room late night as we reached Varanasi at 3am, The guy at reception argued saying there is no booking and no rooms are available. . he said I don't trust this message. That was so frustrating.. I asked the receptionist to call his owner or I will call him.. Then he gave us a compromised room with stinking smell on the beds and lenins. Bathroom were skinking very badly with broken comode seats. Since it was very late wewere super tired we had no other option. Next day the owner came and said he has not got confirmation He asked me to do a cash payment and get a refund Accidentally he showed his phone, where he didn't confirm my booking details from his end. we checked out quickly

    Travel Month: Feb 2025

    Room: Deluxe triple bed

    • user photos
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    Hotel Shivganga Grand has replied on Tue Sep 23 17:31:54 IST 2025

    Dear Ms Naveen Joshi,We sincerely apologize for the inconvenience and frustration you faced during your stay This is not the experience we want for our guests Your concerns regarding booking mismanagement, room condition, and service have been noted and will be addressed seriously with the team to prevent such issues in the futureThank you for your honest feedback.

    0

    Disappointing

    thrupti c.family with 2 kids

    The moment I stepped into the reception I was terribly disappointed . The floor was all littered with bottles and papers . The bathrooms were all stained. The bedding was filthy and stained as well. Overall an unhealthy stay is how I would state.Definitely not recommended for family !

    Travel Month: Feb 2025

    Room: Family executive 4 beded

    Hotel Shivganga Grand has replied on Tue Sep 23 17:30:13 IST 2025

    Dear Mr Thrupti Chengappa,We're very sorry to hear about your experience Cleanliness and comfort are top priorities, and we sincerely apologize for falling short Your concerns have been noted and will be addressed with the team to ensure better standards moving forward.

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