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Motihari, Motihari | 8 minutes walk to Bapudham Motihari Railway Station
42 Ratings, 17 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property offers great support from the service team and boasts a prime location right near the Motihari station. Guests appreciate the delicious food and well-maintained rooms. The staff is generally friendly and helpful, enhancing the experience. However, some reviews highlight issues with room maintenance, particularly lack of ventilation and inconsistent amenities. While certain guests experienced service delays, the overall accessibility and cleanliness remain strong points worth noting.
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Excellent Stay
good service and supporting service team. must prefer hotel in Motihari. go for business and private tour
Room: Deluxe Room
Terrible Stay
As per deluxe room it is totally wrong...No service like TV not recharged and main thing there is no ventilation in room...totally horrible experience.
Room: Deluxe Room
Excellent Stay
The best hotel i stayed in east champaran. Food is delicious. Room well cleaned & maintained. The best department is- front office.
Room: Super Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Dec 18 18:51:26 IST 2024
Thanks for your precious feedback. Welcome-in -advance for your next visit.
Good Stay
Hotel is good but it requires maintenance. Location is good, just in front of station. Staff is average.
Room: Super Deluxe Room
Good Stay
food was excellent..staff were very well mannered.. overall very good experience..once again food was very good !
Room: Super Deluxe Room
moderate
soloover occupancy, service was not good . but room is larger than normal hotel.will recommend other to visit.
Room: Deluxe Room
Poor Stay
The services are pathetic. No body was there to listen. There were no toilet and other assets series available. After a lot of follow up, provided towel, tea bags, comb and saving kit but no soap, shampoo etc. It was a complete mess and waste of time. We had reported late and left early so no photos were taken. But will not recommend any body to stay. Bathroom handle was broken and also the main door was not closing properly
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Dec 18 18:54:45 IST 2024
Our earnest sorry for your inconvenience, Sir. We have taken measures for rectification. We strongly hope - your next stay will be hassle- free.
Overall Good Experience
I had wonderful stay at hotel 'HOTEL SHAH'Z PALACE' . The Environment was healthy and the staff was really friendly. Overall it was a really great experience.
Room: Super Deluxe Room
Excellent Stay
soloExcellent short stay at the hotel and the behavior of the staff is quite good and they are very helpful
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:36:10 IST 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent stay at our hotel and found our staff to be helpful and polite. Your positive feedback motivates us to continue providing the best service possible. We look forward to welcoming you again soon!
Service was excellent
soloExcellent service in the hotel. The staff was soft spoken and very helpful. Recommend everyone to stay here
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:37:10 IST 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our service and had a positive experience with our staff. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit!
Friendly & accommodating staf
Friendly, accommodating staff, willing to help with a smile. Good looking rooms. There was a manager that helped to serve us during the set dinners, he was very helpful and polite.
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:45:48 IST 2024
Thank you for your lovely review! We're glad to hear that you had a great experience with our friendly and accommodating staff, and that you liked our rooms. It's wonderful to know that our manager made your dining experience even more special. We look forward to serving you again soon!
Excellent Stay
Hotel facilities are best. And through the make my trip in this hotel i got also discounts. And thanks to make my trip and thanks to hotel shah'z
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:49:59 IST 2024
Thank you for your kind words! We're glad to hear that you enjoyed our hotel facilities and appreciated the discounts through Make My Trip. It was our pleasure to host you at Hotel Shah'z, and we hope to welcome you back soon for another great stay!
Terrible Stay
No room service available and staff behaviour is not good. Only waste of money
Room: Deluxe Room
Poor Stay
I am not satisfied with the room service. Tv is not working properly and staff is not coordinating.
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:52:02 IST 2024
Thank you for sharing your feedback. We’re sorry to hear about the issues with the TV and the lack of coordination from our staff. Your concerns are important to us, and we’ll address them to ensure better service in the future. Please feel free to reach out to us directly so we can resolve this for you and make your stay more comfortable.
Excellent Stay
5. Nice place. Neat and clean. Food is also good. 5/5 for food. 4. 5/5 for hotel
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:49:09 IST 2024
Thank you for the great review! We're thrilled you enjoyed your stay and appreciated the cleanliness and the food. A 5/5 for the food and 4.5/5 for the hotel means a lot to us. We look forward to welcoming you again soon for an even better experience!
Food related
In house food was not good. Rest it was a good experience
Room: Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:48:11 IST 2024
Thank you for sharing your feedback. We're glad you had a good overall experience, though we're sorry to hear the in-house food didn't meet your expectations. We'll definitely work on improving that aspect. We hope to welcome you back soon for an even better stay!
Excellent Stay
I am happy with the hotel staff as well as the facilities provided by the hotel overall it is very very near to bapudham motihari station just outside the platform 2 gate of the station i enjoyed it they are very helpful and humble. No that's all provide the discounts now. I want to book new booking provide me good discount
Room: Super Deluxe Room
HOTEL SHAH'Z PALACE has replied on Wed Sep 18 11:47:12 IST 2024
Thank you for your positive feedback! We're delighted to know that you enjoyed your stay and found our staff and facilities to be helpful and convenient, especially with the proximity to Bapudham Motihari station. Regarding your new booking, we would love to offer you a special discount as a valued guest. Please reach out to our reservation team, and we’ll ensure you get the best available deal for your next stay. We look forward to welcoming you back soon!
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