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Panvel, Panvel
77 Ratings, 45 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property is situated in a convenient location next to Orion Mall and offers decent room amenities. Guests appreciate the cooperative staff and cleanliness, along with good food options. However, some reviews mention issues like room size, noise, and poor food quality. Overall, it provides basic comforts but may need improvement in certain areas.
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Terrible Stay
Jo picture me hai, waisa room hai hi nai room ka paint pura nikla huva h bht gandi c small aa rhi thi
Room: Luxury Room
Hotel Red Wing Castle
Dear Guest, Greetings from Redwing Castle, Panvel team, Thank you for sharing your experience with us. I am very sorry to hear that the room you received did not match the pictures, and that the paint was peeling off and looked unclean. This is not the kind of stay we wish for our guests. Please know that your feedback has been taken very seriously. We are arranging for the concerned room to be inspected and repainted. Our maintenance team will also review all rooms to ensure that clean rooms and proper upkeep are standard at our hotel near Orion Mall. If you are willing, I would like to offer a room change or other compensation during your stay or for your next visit so that we can regain your trust. Your comfort and satisfaction are important to us.
worst booking eve
I am still waiting for your response for query Still I did not get any response from your side about GST Bill for my booking which is done legally in your website.Just simply give GST Invoice bill for amount i have booked from the unless i will take this matter to consumer court for not giving GST Invoice Bill.i got call today from your representative telling me that your organization don't have solution and she told me to give GST Refund which is illegal in India.It should be given to Goods and Service Tax Department(i have voice recording also).Simply talk to the Hotel and provide me GST Bill unless I have recording in which your previous representative told me that will provide me the GST Invoice Bill so that is the reason I left the Hotel. And again I am telling you ,if Hotel is not responding to your queries - Refund me the full amount for the booking for the inconvenience and blacklist that hotel , i will close the issue right now - Unless talk to your senior management, and arrange the GST Bill from the Hotel as it is totally your concern as you have provided option to claim GST while booking from your application and you have to bear for it for the problem customer facing with payment . Regards, Dhruvin Pandya
Room: Deluxe Room
location ok...but other things are average....food is below
family with 1 kidthe location of the property is good...just beside Orion mall....rooms are ok kind...our pillow covers were dirty and after 10 requests....they changed it....food is below average
Room: Deluxe Room
Hotel Red Wing Castle has replied on Sat Mar 01 16:36:08 IST 2025
Thank you for feedback. We're glad you liked the location. We apologize for the inconvenience with the pillow covers and food quality. Your concerns are noted, and we’ll work on improving our service.
Average Stay
I paid rs. 3164 for 5 hours. I could pay 1500 for this much time. Overall is good. Staff good
Room: Luxury Room
Hotel Red Wing Castle has replied on Tue Feb 25 12:31:09 IST 2025
Dear Rahul , "Thank you for your feedback. We're glad to hear you found the overall experience and staff to be good. We appreciate your input on the pricing, and we'll take it into consideration for future improvements. We hope to welcome you back for a more satisfying stay" Thanks and regards.
Excellent Stay
businessSimple hotel with basic amenities. Stay was peacefull. Food was good. Cleanliness was maintained. Staff was co-operative.
Room: Deluxe Room
Hotel Red Wing Castle has replied on Fri Feb 07 14:48:25 IST 2025
Dear Kiran, Thank you for your kind review! We're glad to hear you had a peaceful stay and enjoyed the food and cleanliness. It's great to know that our staff made a positive impression as well. We hope to welcome you back in the future! Thanks and regards.
Terrible Stay
Standard rooms were like servant quarter. Not at all happy with the stay. Booked 6 rooms. Hotel issues 6 rooms on 3 different floors. If they didn't had rooms then they should not have issued. Food was terrible. Not at all good stay. Services were very very poor
Room: Deluxe Room
Hotel Red Wing Castle has replied on Fri Jan 03 11:47:49 IST 2025
Dear Kalayani, We sincerely apologize for the experience you had during your stay. We understand your frustration and regret that we did not meet your expectations, especially regarding the room allocation, food quality, and overall service. Your feedback is very important to us, and we will be reviewing the points you’ve mentioned to ensure improvements are made. We strive to provide a comfortable and pleasant experience for all our guests, and we’re sorry that we fell short in your case. We understand that the room allocation was inconvenient, and we will certainly work on better managing such situations in the future. Please know that we take your concerns seriously and are committed to addressing them. We hope that you would consider giving us another opportunity to offer you the quality of service you deserve. Thanks and Regard,
Ha stay
Appreciate the services provided by the hotel the food is so good at the restaurant plus rooms are clean.
Room: STANDARD ROOM
Hotel Red Wing Castle has replied on Fri Jan 03 16:53:52 IST 2025
Dear Gourav , Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food at our restaurant and found the rooms clean and comfortable. Our team works hard to ensure every guest has a memorable stay, and we truly appreciate your feedback. We hope to welcome you back soon! Thanks and Regards,
Room cleanliness/ room was on ground floor
Check in was smooth but room was very small also there was water logging problem in washroom. And continuously staff was working outside the room i was feeling disturbed due to that
Room: STANDARD ROOM
Hotel Red Wing Castle has replied on Sat Sep 28 18:33:22 IST 2024
Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are glad to hear that your check-in experience was smooth. However, we regret that the size of the room and the issue with water logging in the washroom did not meet your expectations. Please be assured that your concerns have been noted, and we are addressing the situation to ensure a more comfortable stay for all our guests. We apologize for any disturbance caused by staff working outside your room. Your feedback is important, and we will make every effort to minimize such disruptions in the future. We hope to welcome you back for a better experience at our property. Regards, Hotel Manager
Very nice hotel and good staff
Very beautiful place very nice staff and good food rooms were clean bathroom was good would say it’s very good overall
Room: Deluxe Room
Hotel Red Wing Castle has replied on Mon Jun 24 17:52:42 IST 2024
Dear Harsh Mehta, Thank you for your kind words! We're delighted to hear that you had a very nice experience at our hotel. It's wonderful that you found our place beautiful, staff nice, and enjoyed the good food. Your compliments about the cleanliness of our rooms and bathrooms are much appreciated. We look forward to welcoming you back for another pleasant stay!
Excellent Stay
Great hotel at that price everything is great room was clean and comfortable staff is friendly and helpful i will definitely recommend this hotel.
Room: STANDARD ROOM
Hotel Red Wing Castle has replied on Mon Jun 24 17:53:21 IST 2024
Dear Deepika Singh, Thank you for choosing to stay with us and for taking the time to share your feedback! We are thrilled to hear that you had an excellent stay and found our hotel great in terms of cleanliness, comfort, and friendly staff. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit
Omfortable and hassle-free stay
I recently stayed at hotel red-wings castle in panvel, and my experience was quite positive. The hotel offers all the basic amenities, and excels in providing comfort and good service.
Room: STANDARD ROOM
Hotel Red Wing Castle has replied on Mon Jun 24 17:54:21 IST 2024
Dear Alisha Ahiwale, Thank you for choosing Hotel Redwings Castle in Panvel and for sharing your positive experience with us! We are delighted to hear that you had a comfortable and hassle-free stay, and that you found our hotel to excel in providing comfort and good service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Good hotel, superb food.
The property red wings castle is great and they serve amazing food. The rooms are clean and tidy. It's absolutely value for money.
Room: STANDARD ROOM
Hotel Red Wing Castle has replied on Mon Jun 24 17:55:13 IST 2024
Dear Arun Singh, Thank you for your positive review! We're delighted you enjoyed our hotel and food. Looking forward to welcoming you back!
Terrible Stay
The rooms where very stingy and dusty. No soaps or hand wash was kept on bathroom. Very bad stay. It seems rooms were closed for weeks together, when the rooms were opened foul smell emitted and lasted for hours. The rooms were booked in the morning and occupied at 23. 50 hrs and got ample time for cleaning and refreshing the rooms.
Room: STANDARD ROOM
Hotel Red Wing Castle
Dear Guest, Greetings from Hotel Redwing Castle team, Thank you for taking the time to share your experience with us. I am very sorry to read that your stay did not meet expectations. Dusty rooms, missing toiletries, delayed availability, and unpleasant odors are clearly not acceptable and I understand how frustrating and disappointing this must have been for you. Please allow me to offer my sincere apologies for the inconvenience caused. We take responsibility for the lapses you experienced. At Hotel Redwing Castle, Darjeeling, we strive for clean rooms, timely room readiness, and comfortable stay for all our guests. It seems we fell short during your visit. To ensure this does not happen again, I will personally review our housekeeping procedures and schedule, reinforce staff training on cleaning and amenities set-up, and check our room preparation timing to make sure rooms are properly freshened even if they have been closed for some time. If you are willing, I would like the chance to make this right for you. Please reach out to us via email or at the front desk so we can address your concerns and offer you a suitable resolution. Warm regards, Team Hotel Redwing Castle
Good Stay
Nice place to stay, nice service, good breakfast and good location
Room: STANDARD ROOM
Hotel Red Wing Castle has replied on Mon Oct 13 17:19:04 IST 2025
Dear Guest, Greetings from Hotel Redwing Castle team, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us. It is wonderful to know that you found our service nice, breakfast good, and appreciated our location. At Hotel Redwing Castle, Panvel, we strive to provide clean rooms, helpful staff, and a comfortable stay in a hotel near Orion Mall and Panvel Railway Station. MakeMyTrip +1 Your words encourage us to keep up the standards and ensure every guest experience is as positive as yours. We look forward to welcoming you back whenever you return to this area. Warm regards, Team Hotel Redwing Castle
Average stay
businessAccessible location, average room quality, food is okay
Room: Luxury Room
Terrible
False ceiling fell in the middle of the night
Room: STANDARD ROOM
Cheater
I booked a luxury room, but they provided me standard room saying that only this room is available and if i want to cancel i can cancel the booking.
Room: Luxury Room
Sanitation
businessNeed to improve sanitation and wear mask for room service persons.
Room: Deluxe Room
Cute room cute services
It was nice staying with you
Room: Deluxe Room
Park Inn Panvel, worst
businessI found bad bug in bed, when ask for the reason, hotel staff said it was there 2 months back, I asked for better room but all were same. I had to leave the hotel in mid night. Worst experience.
Room: Deluxe Room
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