Pallavi Avida

Very bad service and room not good provide I have provided twice bad room

Rooms weren’t clean . Front desk people asked for extra money . Cleaning staff entered the room with master key , we had not asked for room service or antything , felt very safe and scary . Slept the whole night in fear . Was very disturbed thinking if they have hidden anything in room/ washroom like cameras . Very uncomfortable stay . Will never stay at this property ever again or recommend it to anyone . First and last

Needs renovation and upgrade of the interiors. Balcony in bad condition, unclean. Tea making kit was not provided. For Toiletries need to be requested. Food at the restaurant is always excellent..

The room quality was poor – not properly maintained, furniture looked old, and overall cleanliness was not up to standard. • Room service was extremely bad – staff were unresponsive, delayed in attending requests, and sometimes ignored calls altogether. • Even basic amenities were missing or not functioning properly. Didn’t like the room service as well rooms dirty and unhygienic...

Hotel experience is good as per price..food quality and quantity is good and over priced. Cleaniness 9/10.

maintenance of property is too bad, service is bad, no service staff available. even no proper phone number of intercom. Food was good.

“Worst experience. The rooms were overpriced, small, and filthy. Even food payments had to be made at the time of ordering, which was very inconvenient.”

Old hotel scary vibe all bed and compasetter is old no bathroom window broken all cheap product in 2 bed

Room are ok, not so premium type, for which it was paid. Moreover room was little stinky, hope due to uncleaned ac filters. Otherwise, nice ambience and good and comfortable stay Thanks

1.The room had several cracks on the walls, which affected the overall comfort and appearance. 2.The basin tap was broken and not functional. 3.The razor in the shaving kit was already broken and unusable. 4.Additionally, I had requested for the food bill to be added to my room charges, but the staff refused to do so. I hope you will look into these matters seriously and take the necessary steps to improve the experience for future.

The ambiance is ok, but can be improved. Breakfast offered is good. Rooms need to be renovated with latest gadgets.

Rooms were not maintained nicely Water taps were loose in washroom Room service was terrible, tea was ordered & it took almost 1 hr to deliver the same. Reception is maintained in a top notch condition but not the rooms

It's not a hotel, it's a lodge. Check in was pathetic. Reception at the time of check in was rude, arrogant and disrespectful person. Room service was another challenge, they took almost 30 mins to bring a bottle of water. No Towels, no brush, the bathroom tap was rusted. A foul smell everywhere in the room and they did not have any room freshener. I am feeling sick when I checked out of Hotel.

I am writing to share my experience during my recent stay at this property, was quite disappointing. Upon check-in, I was given one of the worst rooms, and despite being informed that 24-hour in-room dining service was available, I received a call at 10:30 PM stating that the kitchen would be closing soon and urging me to place an order immediately. This contradicted the earlier assurance and created unnecessary inconvenience. Additionally, there appeared to be a serious communication gap between the reception and the restaurant staff. I was repeatedly asked by the restaurant team to make immediate payments for every order placed before 10:30 PM, insisting that all food must be paid for upfront — something that was never communicated at the time of check-in. This level of service was far below expectations and not in line with the standards I anticipated. I hope they take this feedback constructively and address these issues to improve the guest experience moving forward.

Service was poor

My family and I had a disappointing experience during our stay at this hotel, which we had chosen based on the many positive reviews on this site. Unfortunately, our experience did not reflect those ratings. Here are the key issues we faced: • There was no Wi-Fi connectivity even after raising the issue multiple times with the staff • The room had damp walls and noticeable leakage from the balcony and bathroom, which made our stay uncomfortable • Basic amenities were missing, no toiletry kit or towels were provided in the room • Tea was served in broken glasses which raised serious hygiene and safety concerns • The front desk staff was unresponsive and unhelpful even after we brought all of these issues to his attention It seemed to us that either the rooms allocated to us were in particularly poor condition or the overall maintenance and management of the property has declined significantly. Additionally, the hotel promotes a “Satisfaction Guarantee” with a promise of reimbursement if guests are not happy with their experience however, this was not honored or acknowledged in our case. Overall, we were quite let down and hope the management takes these concerns seriously to improve the guest experience

We were given the worst service and even after complaining for more than 10 times they didn't even bother to talk to us face to face and no manager took responsibility to solve the issue instead they were just nodding and they asked me that they will get back to me by 11 Pm and no one ever called me back when I went down to the reception there was no one sitting to assist us

Good stay in the Hotel as the Hotel is near to the Steel Market in Kalamboli in Navi Mumbai, Maharashtra

One of the worst hotel rooms I ever been room were stinking I informed also asked for air freshner no one came so I have to leave that hotel in the evening

All services are poor, plumbing, AC service, curtains, window, pillow are in very bad condition. Not happy with the stay. Smell in the lobby at the 2nd floor.