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Review Of Hotel Rama Palace

Dholi Pyau, Mathura | 3.9 km drive to Sri Krishna Janmabhoomi

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    1002 Ratings, 589 Reviews

    excellent
    33%
    very good
    17%
    average
    19%
    poor
    15%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 1
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    • 1
    • 1

    Rating Categories

    • Location3.3
    • Cleanliness3.0
    • Room2.9
    • Value For Money3.0
    • Food2.5
    • Facilities2.8
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests frequently appreciate the property’s location near the Mathura railway station, which offers easy access to local attractions. While some staff members, including manager Ramakant, are noted for their helpfulness, many reviews highlight serious cleanliness and maintenance issues. Bathrooms often come across as unclean and disorganized. The lack of basic amenities, such as food services and parking, also raises concerns among visitors.

    Sort by:

    Positive first
    2.0

    unhygienic room ,no parking for four wheelers

    devendra k.couple

    Bathroom bad condition with bad smell ,poor location.Hotel are setup on road ,no parking .

    Travel Month: Oct 2025

    Room: SUPER Deluxe Room AC

    1.0

    Terrible Stay

    ramesh s.family

    Hotel Room Bahut ganda tha. Hotel ka kitchen ka khana hi allowed hai. hum raat ka khana order kiye to sabji kharab thi. hum complain kiye to staff or counter pe jo baitha woh hamari baat nai mana or humse behes kar raha tha.

    Travel Month: Sep 2025

    Room: SUPER Deluxe Room AC

    1.0

    horrible experience

    mayur m.couple

    Rotel room was very bad blanket and bedhseet was dirty we paid full amount but we left from there within 3 hours because the staff of the hotel was very bad ac was not working bathroom was very dirty horrible experience

    Travel Month: Aug 2025

    Room: AC Standard Room

    1.0

    Terrible Stay

    anoop r.solo

    Don't even respect the dignity of the individual, ,,,kept empty liquor bottles in the bin box,,,,,disgusting smell of alcohol, rest all Am well aware that I had booked an AC room at such a cheap rate,,,so am not getting into that,,,,inappropriate decision, ,,,sorry to Make My Trip for offering me with a terrible night stay, ,,,so sorry ,,,I apologize, ,,

    Travel Month: Aug 2025

    Room: AC Standard Room

    2.0

    room & local tour

    shuvankar k.family

    hotel provide a cab for local tour, but did not visit all the places & misguided from driver . room is not spacious , also water leakage from ac

    Travel Month: Aug 2025

    Room: AC Standard Room

    1.0

    Very terrible experience. Never go here

    pratyush s.family

    They have clearly mentioned checkout time at counter which is 11am. When we proceeded for checkout at 11 am they asked for late checkout charge which was full day payment . Staff was very rude to my parents amd rooms were also dirty. Bathroom had smell of cigarettes and taps were jammed. During checkout they called 3 people who claimed to be owners and constantly threatened us that we have to pay otherwise they will not let us leave. They did not provide any extra mattress despite us telling them during checkout that we had booked for 3 people and we need kne extra mattress. They did not even call us once to inform us about late check out only demanded extra charges when we proceeded for checkout at 11 am which is time mentioned at counter. We paid whatever they asked for so we can leave that place.We asked for bill of those charges which they again refused stating there is no such bill they are just charges.

    Travel Month: Jul 2025

    Room: AC Standard Room

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    • user photos
    1.0

    Terrible Stay

    sreekanth.family with 1 kid

    low quality hotel. They switch off AC mcb in the night. they do not know how to deal with customer. do not know why make my trip hired this hotel and what they liked in it low quality hotel. They switch off AC mcb in the night. they do not know how to deal with customer. do not know why make my trip hired this hotel and what they liked in it.

    Travel Month: Jul 2025

    Room: SUPER Deluxe Room AC

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    • user photos
    4.0

    Good Stay

    sampat s.couple

    I had a comfortable stay at the hotel. The room service was good, and the staff behavior was very polite and helpful, which I really appreciated. However, there was a small issue with the TV in my room – its wire was burnt and the switchboard also seemed damaged, so I couldn't use the TV facility during my stay. Overall, I would rate the service 3.5 out of 5 — good service and staff behavior but some improvement needed in room facilities.

    Travel Month: Jun 2025

    Room: AC Standard Room

    1.0

    worst experience ! low quality rooms and no mannerism of the staff .

    diksha s.couple

    The worst place to be there was this hotel .No basic amenities were provided . I checked-in in the evening and from the night there was no water supply . The washrooms were awful . And also when e complained about these things the staff and the owner started fighting with us using abuses and saying “hmara hotel hai kuch b kare “

    Travel Month: Jun 2025

    Room: AC Standard Room

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    • user photos
    • user photos
    1.0

    NEVER EVER GO

    dr m.business

    Receptionists are most ill mannered here.They started arguing & harrassing for my previous rating & took 1500 extra for 3h extra stay while checkout while we asked to increase our stay for 2d more,we already had stayed 4nights..they check ur bags after 2 stay for 5 days,this is their guest treatment,for that I had given bad rating previously...& in place of room service u get nothing plus too much power cuts.. so decide accordingly

    Travel Month: May 2025 (4-Night Stay)

    Room: AC Standard Room

    Hotel Rama Palace has replied on Sat Jun 07 10:24:16 IST 2025

    When responding to a bad or accusatory guest review, it's crucial to stay calm and professional. Focus on addressing the issue with empathy and a solution-oriented approach, rather than engaging in a defensive tone. Here's how to respond:

    2.0

    Poor Stay

    ashok s.

    Room not provided as booked

    Travel Month: May 2025

    Room: AC Standard Room

    5.0

    good . Make my

    kottoju d.solo

    iam this app is first time used very useful travelling app Make my trip is a good in Booking also simple steps

    Travel Month: May 2025 (8-Night Stay)

    Room: AC Standard Room

    2.0

    Poor Stay

    dr m.business

    Unprofessional behaviour..had booked for 7days just to keep my luggages as I went home.i didn't even stay here.but they checked my luggages which seemed too unprofessional especially when u r a medicine specialist doctor...need lots of improvement

    Travel Month: Mar 2025 (5-Night Stay)

    Room: AC Standard Room

    3.0

    one night stay not less than a nightmare.

    rajendra p.family with 2 kids

    dirty bathroom, soiled bed and blankets. Everything over there was stinking. Totally horrible experience.

    Travel Month: Mar 2025

    Room: AC Standard Room

    5.0

    rama palace hotel staff behaviour, facility and g Services and facilities.

    soumya r.family

    Rama palace hotel staff good behaviour, facility and services. A truly exceptional stay with outstanding service! The rooms were impeccably clean, comfortable, and stylish, with thoughtful amenities. The staff went above and beyond to cater to our needs, making us feel genuinely welcomed. The hotel's location was perfect for exploring the city, and the on-site dining options were delicious. We would highly recommend this hotel to anyone looking for a luxurious and memorable experienc

    Travel Month: Feb 2025

    Room: AC Standard Room

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    Hotel Rama Palace has replied on Wed Apr 02 05:52:22 IST 2025

    Thanks mam

    2.0

    Poor Stay

    vannu d.

    Hotel rama palace services very bad staff talks very rudely and basic facilities are not provided by hotel

    Travel Month: Jan 2025

    Room: AC Standard Room

    1.0

    rama place room review

    sahil b.loyalty-iconsolo

    dirty bed, broken toilet, smelly room , unhygienic, no drinking water and dirty blanket. worst stay I ever had.

    Travel Month: Jan 2025

    Room: SUPER Deluxe Room AC

    4.0

    Good Stay

    sourav c.

    we had a fantastic stay at hotel rama palace with all basic amenities provided to us. property situated at market place where all facilities from fooding to transport everything available at doorstep. rooms and toilet were clean and good, staffs were also very polite and coordial. in short we had a good stay. thanks. ✔️. we missed photos

    Travel Month: Jan 2025

    Room: AC Standard Room

    1.0

    Terrible Stay

    yugant k.group

    the staff was very bad They were literally threatening us we left the hotel before the checkout day, also the roomes were really bad

    Travel Month: Jan 2025 (3-Night Stay)

    Room: SUPER Deluxe Room AC

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    subhankar s.loyalty-iconfamily

    There was no food service, and the toilet tap and flush were not working properly. The lift and wi-fi were also not working.

    Travel Month: Dec 2024

    Room: AC Standard Room

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