I had a terrible experience at this hotel and would strongly advise others to stay away. Right from the start, the service was shockingly bad. The staff were rude and ill-mannered, and they refused to let us check in on time despite our confirmed booking. When we were finally allowed in, the room we were given was dirty and poorly maintained.
To make matters worse, the hotel charged us extra money on top of what we had already paid through MakeMyTrip (MMT), without providing any proper explanation or receipt.
The most disturbing part was that when the housekeeping staff cleaned our room while we were out, one of our personal towels was stolen. We raised this issue multiple times with the management, but they completely ignored our complaints and took no action whatsoever.
This was hands down one of the worst hotel experiences I've ever had. Unprofessional staff, unhygienic rooms, and absolutely no regard for customer service. Save yourself the trouble and book somewhere else.