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Sarbamangala Pally, Malda | 1.7 km drive to Malda Town Railway Station
68 Ratings, 12 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Terrible Stay
Paid For booking with breakfast but at 7:30 am in the morning also hotel could not provide breakfast and had to leave for the office without breakfast !
Room: Twin Room
HOTEL PAPILIO
Dear Mr. Gouranga Koiri, We sincerely apologize for the inconvenience you faced during your recent stay with us. 🙏 We completely understand how disappointing it must have been to miss your breakfast, especially when it was included in your booking. Unfortunately, there was an unexpected delay in our kitchen service that morning, and we truly regret that this impacted your schedule. Please be assured that we’ve addressed this issue with our F&B team to ensure timely breakfast service for all guests going forward. We deeply value your feedback—it helps us improve and serve our guests better. We hope you’ll give us another opportunity to provide you with a much better experience next time. For any further assistance or suggestions, please feel free to contact us or visit us at 📍 Sarbamangala Pally, Sukanta More, Malda, West Bengal 732101. Warm regards, Team Hotel Papilio
Terrible Stay
Terrible stay, worst ever hospitality received from the front desk receptionist. Not at all satisfied with the stay, MMT should review this asap
Room: Premium
HOTEL PAPILIO
Dear Mr. Suman Das, We sincerely regret to hear about your unpleasant experience during your recent stay with us. Your feedback is very important, and we apologize for the inconvenience caused by our front desk service and overall hospitality. Please be assured that we take such concerns seriously — the matter has already been shared with our management team for immediate review and corrective action. We continuously strive to improve guest satisfaction and ensure such instances are not repeated. We truly value your feedback and hope you’ll give us another opportunity to serve you better in the future. For any further discussion or suggestions, please feel free to contact us or visit us at 📍 Sarbamangala Pally, Sukanta More, Malda, West Bengal 732101. Warm regards, Team Hotel Papilio
Excellent Stay
very good location...staff at the reception was very helpful and room service was exceptionally very good...room was large enough and very neat and clean....
Room: Premium
HOTEL PAPILIO
Dear Mr. Kapil Deb Sarkar, Thank you so much for sharing your valuable feedback and for rating us 5 stars! 🌟 We’re truly delighted to know that you had an excellent stay and appreciated our prime location, spacious rooms, cleanliness, and courteous service. Your kind words for our reception and room service team mean a lot — they’ll be thrilled to know their efforts made your experience memorable. We look forward to welcoming you again soon and ensuring another delightful stay at Hotel Papilio. Warm regards, Team Hotel Papilio 📍 Sarbamangala Pally, Sukanta More, Malda, West Bengal 732101
Good experience in malda at hot papilio
Its a good experience to stay at this property location is just 1. 7km away from station and 700mtr from rathbari more. Foods are also good to taste but want to mention that extra charges applied on packaged drinking water with and above on mrp including gst. Other services are good and staffs are very humble in nature.
Room: Executive
HOTEL PAPILIO
Dear Mr. Prasenjit Talukdar, Thank you for sharing your feedback and rating us 4 stars! 🌟 We’re delighted to know that you had a pleasant stay with us and appreciated our convenient location, hospitality, and food quality. Your detailed comments are truly valuable to us. We’ve noted your observation regarding the pricing of packaged drinking water — our management team will recheck this immediately to ensure complete transparency and guest satisfaction. It’s wonderful to hear that you found our staff humble and services satisfactory. We’ll be happy to welcome you again soon for another comfortable stay at Hotel Papilio. Warm regards, Team Hotel Papilio 📍 Sarbamangala Pally, Sukanta More, Malda, West Bengal 732101
Horrible experience!
We are really surprised to see and point out to the authority that the milk sachets they have given us expired on 13 th May and on the day we checked in we found a bedsheet with blood marks and small holes ...To this the house keeping attendant replied he is on night shift so he is not responsible.The house keeping staff on say shift did this.Tjough he changed the bedsheet on request.And next day morning while we are about to have tea we found milk sachets they provided already expired 16 days before..In one word Horrible...The location of the property is good , breakfast is decent enough.
Room: Premium
HOTEL PAPILIO
Dear Mr. Arunavo Chakraborty, We sincerely apologize for the unpleasant experience you faced during your stay with us. Your feedback is extremely important, and we are truly sorry for the inconvenience caused by the housekeeping and expired items provided in the room. This is certainly not the standard of service we aim to deliver. We have immediately addressed the matter with our housekeeping and F&B teams to ensure such oversights never happen again. Your comments have been shared with our management for corrective action and enhanced staff training. We’re glad to know that you found our location convenient and breakfast satisfactory, and we hope you’ll give us another opportunity to serve you better in the future. Warm regards, Team Hotel Papilio 📍 Sarbamangala Pally, Sukanta More, Malda, West Bengal – 732101
comfortable stay
The room size is good clean room all toilitires given overall room service good staff is cooperative and ever smiling to assist you and make your stay comfortable
Room: Premium
HOTEL PAPILIO
Dear Mr. Prashant Agarwala, Thank you so much for your wonderful 5-star feedback! 🌟 We’re delighted to know that you found your stay comfortable and appreciated our clean rooms, thoughtful amenities, and the cooperative nature of our team. It’s always our goal to make every guest feel cared for with a smile 😊 We truly value your kind words and look forward to welcoming you again soon at Hotel Papilio for another pleasant experience. Warm regards, Team Hotel Papilio 📍 Sarbamangala Pally, Sukanta More, Malda, West Bengal 732101
Good Stay
Had an awesome stay with hotel papilio. Really enjoyed staying here. It was the third time that i stayed here. From the hospitality to the food. Everything is great.
Room: Twin Room
HOTEL PAPILIO has replied on Sat Dec 07 11:58:07 IST 2024
Dear Pinaki Kumar Chakraborty, Thank you for your wonderful review! We are thrilled to hear that you had another fantastic stay with us. It’s always a pleasure to welcome you back, and we are grateful for your continued trust in Hotel Papilio. Your appreciation for our hospitality and food means a lot to us, and we’ll continue working hard to make your stays memorable. We look forward to hosting you again soon! Warm regards, The Hotel Papilio Team
Excellent Stay
Comfortable, good service & food & they have excellent roof top bar.
Room: Executive
HOTEL PAPILIO has replied on Sat Dec 07 12:00:16 IST 2024
Dear Sanjay Kumar, Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay and enjoyed our comfortable accommodations, service, food, and rooftop bar. It's always our goal to provide a memorable experience, and we’re glad we could meet your expectations. We look forward to welcoming you back to Hotel Papilio in the future! Warm regards, The Hotel Papilio Team
Excellent Stay
it's a very nice room and the hotel, staff is very professional. overall it's a nice stay. 🙂
Room: Premium
HOTEL PAPILIO has replied on Mon Sep 09 22:05:26 IST 2024
THANK U SIR, PLEASE VISIT AGAIN FOR YOUR COMFORT STAY.
The way the hotel staffs should follow is not up to the standard.
This is 2nd time within a year, and it was horrible. Ac was not working. Forced to change the room and during change no help found from service boys. Billing was very poor as the boys are not responsive and very poor to produce the correct billing info to the reception. Enquiry is being done for providing water bottle at 12 midnight and disturbing the sleep. At the time of check out the receptionist was unable to act smart and i was about to miss the train.
Room: Premium
HOTEL PAPILIO has replied on Sat Dec 07 12:02:19 IST 2024
Dear Ashwini Kumar Mandal, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of prompt service, and we are sorry that our staff did not meet your expectations. We take your comments about the AC, room change, billing issues, and the late-night request seriously and will work closely with our team to address these concerns and improve our service standards. We value your feedback and hope to have the opportunity to make it right in the future. Please do not hesitate to reach out directly for any assistance during your next visit. Warm regards, The Hotel Papilio Team
Average and can be improved
No sufficient furniture. Almira set up is bad. Repeated breakfast menu service boy not upto the standard. Reception is. Lack of knowledge how to receive and check out guests
Room: Twin Room
HOTEL PAPILIO has replied on Sat Dec 07 12:04:30 IST 2024
Dear Ashwini Kumar Mandal, Thank you for sharing your feedback with us. We truly appreciate your insights, as they help us improve our services. We apologize for the issues you faced during your stay, particularly with the furniture, breakfast menu, and reception service. Please rest assured that we are addressing these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, The Hotel Papilio Team
Excellent Stay
Located at a good location. Convenient to reach. Good food and good service by the hotel staffs.
Room: Premium
HOTEL PAPILIO has replied on Wed Mar 12 22:32:25 IST 2025
THANK U SIR
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