B M GRAND HOTEL AND RESORT

The location was great (close to the highway). The food was reasonably good while the service was pretty good.

All good. Service. staff and rooms. It was a comfortable and refreshing experience

A very well maintained property and the ambience is also good. The staff is friendly and professional. Food is average

All are excellent. All facilities are available. Buffet breakfast included. Enjoy swimming pool.

I was traveling with my family and this hotel was for stop over. I had also booked this property during my return stop over but canceled it as my experience is horrible. The property from outside looks decent but as soon as you enter the rooms they are smelly shabby and dirty stained bed sheets and towels. The staffs are laid bad, unresponsive and reluctant. The bed sheet had period stains which made us feel disgusted. The breakfast was as bad as it could be. Please do not visit this property. Cancel your booking if you have booked. In the reception area the AC was leaking water. Overall pathetic.

Pathetic service and horrible room. AC not working and very very dirty. Food is just not eatable. Drinking water is very unhealthy. Don’t go to this hotel . Most 3rd class hotel.

big hotel small service. customer satisfaction is zero. room look like a birds cage . food is over spicy . swimming pool is very very dirty . even fish will die there . overall unsatisfied big hotel small service. customer satisfaction is zero. room look like a birds cage . food is over spicy . swimming pool is very very dirty . even fish will die there . overall unsatisfied

I was promised a Smart TV room, got shifted to a suite without being told it would cost extra, then charged ₹2000 at checkout. They blamed it on MMT's 40% commission. Very disappointing and misleading experience.

Experience was terrible. Such a huge property but no ice cube was available at bar. Nor in room service. Restaurant service was also very bad. Staff behaviour was also not appropriate.

The experience was overall good and great hospitality experienced along with my family

Location good. While travelling from long , like direct from Odisha, kolkata to Darjeeling or Gangtok by road with your car, need a stay break, The hotel property nice , Rooms are very nice , but it wasn’t clean properly, I personally found with my one night stay service is poor , need to improved , (May be die to marriage peak time , or festival as per the staff told.,

every think is good.... but check in Time delay 30 minit late.... and I suggest you any coustomar book the room... plz provide out size view is perfect show of book woner

Bogus food. Aweful service and room quality. The food quality is very bad. Service is worst.

The hotel is easy to find, the staff is very helpful and accommodating, the food is excellent. The surroundings are very peaceful, I would absolutely recommend it.

Rooms are not well managed... They provide only 500 ml 2 bottles of water which is not an appropriate amount for for 3 people staying.. I asked for ice cube which they denied upfront.. rooms are not cleaned properly you can find hairs of previous guest everywhere.. Room was stinky and they don't spray room freshener.. curtains has come out from the channels and no body fixing those.. Overall poor service.. Rooms are not well managed... They provide only 500 ml 2 bottles of water which is not an appropriate amount for for 3 people staying.. I asked for ice cube which they denied upfront.. rooms are not cleaned properly you can find hairs of previous guest everywhere.. Room was stinky and they don't spray room freshener.. curtains has come out from the channels and no body fixing those.. Overall poor service..

The location and the property itself is very good. Staff is friendly and accommodating. Food is good but limited options

The Property is very good 👍, The hostel is located at a very good place , food is very good, services facility is average..

I have got the best services …. I am happy for getting such accommodative atmosphere… had great time and enjoyed a lot

I had a pleasant stay at BM Grand in Malda. The hotel offers a comfortable and clean environment, making it a great choice for travelers. The food was delicious, with a good variety of options to choose from. The staff was polite, attentive, and always ready to help, ensuring a smooth experience. Overall, BM Grand is a great place to stay in Malda, whether for business or leisure. Would definitely recommend it!

all over experience is really good all the staff are very humble also food is really good in morning