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Review Of Hotel Gitanjali

North Pirojpur, Malda | 3.1 km drive to Malda Town Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    407 Ratings, 211 Reviews

    excellent
    29%
    very good
    32%
    average
    17%
    poor
    11%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 4
    • 4
    • 2
    • 5
    • 2
    • 4
    • 3
    • 2

    Rating Categories

    • Location4.0
    • Cleanliness3.6
    • Room3.5
    • Value For Money3.7
    • Food3.5
    • Security4.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    This property is well-appreciated for its prime location in Malda, making it convenient for transportation and easy access to local attractions. Guests commend the staff's helpful and friendly behavior, with good room service mentioned several times. However, many reviews highlight cleanliness issues, particularly in bathrooms, and some rooms facing maintenance problems. Food quality has received mixed feedback, suggesting room for improvement.

    Sort by:

    Positive first
    4.0

    Good Stay

    siladitya m.business

    It was pleasent stay there. Location is little bit far away from Railway station ,but communication is good.

    Travel Month: Nov 2025

    Room: Single Room

    4.0

    Good Stay

    amit p.business

    Overall is good ,food quality is good,room is good and clean . Room service is good .

    Travel Month: Oct 2025

    Room: Semi-Deluxe (5th Floor)

    2.0

    Poor Stay

    krishna d.couple

    I booked for a semi deluxe 288 sqmt room on 5th floor , but they gave me an small room on 3rd floor, with poor maintenance like bathroom has no door handle , bad sheet is not proper clear etc. this is my first experience with MakeMyTrip but if online booking service is this kind of service,then it's my last booking

    Travel Month: Sep 2025

    Room: Semi-Deluxe (5th Floor)

    • user photos
    • user photos
    4.0

    Detailed Review

    sukanto g.solo

    Positive: Prime Location at Netaji More, Transportation is Good. Staffs are helpful & supportive. Pricing is good providing all the amenities. Negative: Improve cleanliness in bathroom, Flush Leakage problem in some rooms. AC servicing required Bed Bugs are seen Drawers should be cleaned properly

    Travel Month: Sep 2025

    Room: Single Room

    3.0

    if you don't have any option then go for this hotel

    uttam d.business

    Location is good , staff behaviour is good service is also good but the hotel is not hygienic. washroom is very dirty. bedsheet and pillow cover was also very dirty .

    Travel Month: Sep 2025

    Room: Semi-Deluxe (5th Floor)

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    • user photos
    • user photos
    1.0

    Terrible Stay

    pawan k.solo

    This is by far the worst hotel I’ve ever stayed in. The rooms were filthy, the bedsheets smelled terrible, and the bathroom was in an unbearable condition. And air conditioning was not working properly of the room Totally not worth the money – a complete waste of time and patience. I would never recommend this hotel to anyone.

    Travel Month: Aug 2025

    Room: Semi-Deluxe (5th Floor)

    1.0

    Terrible Stay

    animesh.

    Unhygienic washroom, electric board is not working and they served me bread and omlette onlyin breakfast

    Travel Month: Aug 2025

    Room: Semi-Deluxe (5th Floor)

    2.0

    Bad Stay

    animesh g.solo

    Bad stay. Food not good. Washroom are not clean. Linen gives smell. TV not working. No arrangement for calling to the reception.

    Travel Month: Aug 2025

    Room: Super Deluxe (3rd Floor)

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    • user photos
    • user photos
    5.0

    Excellent Stay

    sukanto g.solo

    Nice experience, Proper Hygiene & Cleanliness maintained, Staffs are helpful, Amenities are Okayy, Price is good. Nice experience, Proper Hygiene & Cleanliness maintained, Staffs are helpful, Amenities are Okayy, Price is good.

    Travel Month: Aug 2025

    Room: Semi-Deluxe (5th Floor)

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    The hotel was in prime location near netaji more everything was good But the pillow cover and bedsheet was little bit dirth the room was not clean properly

    Travel Month: Jul 2025

    Room: Single Room

    5.0

    good nice experience good nice experience, good food, well hotel

    tanmoy m.solo

    good nice experience, good food, well hotel

    Travel Month: Jul 2025

    Room: Single Room

    4.0

    Good Stay

    shyamasree.

    room was very good & well maintained..staff behaviour & service was very good ..food was good

    Travel Month: Jul 2025

    Room: Super Deluxe (3rd Floor)

    5.0

    Excellent Stay

    md m.family

    the hotel is clear and ideal for family 😃 The hotel service is good but they need to be better there

    Travel Month: Jun 2025

    Room: Standard Double (6th Floor)

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    5.0

    Excellent Stay

    pronay n.

    The stay at hotel gitaljali in malda was awesome, pretty decent staff, superb booking experience from mmt, food at the restaurant was delicious, security staff is there, intercom is there, ac was working extremely well, bathroom was superb clean. Thankyou!

    Travel Month: Jun 2025

    Room: Single Room

    Hotel Gitanjali has replied on Sun Jun 22 16:46:14 IST 2025

    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

    3.0

    feedback

    sumit s.business

    Room are not well maintained, food quality and service need to be improved. Apart from this location is good with easy access to city.

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Single Room

    1.0

    Terrible Stay

    family with 1 kid

    location is good. bathroom is not proper and terribly dirty. very small room as compared to the price. outside food and drinks are not allowed which I find weird. services too some extend good.

    Travel Month: May 2025 (3-Night Stay)

    Room: Semi-Deluxe (5th Floor)|Single Room

    Hotel Gitanjali has replied on Sun Jun 22 16:44:53 IST 2025

    Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

    2.0

    Poor Stay

    yogender s.solo

    More than half the items on the menu card were not available. If any order was placed, staff would forget and then after long time of wait when we would check theyould give some excuse They wouldn't remember simple things like if you ordered for toast and jam they would bring toast and butter. Rooms are too small for deluxe

    Travel Month: May 2025

    Room: Semi-Deluxe (5th Floor)

    3.0

    Average Stay

    akhilesh k.business

    Need to improvement in service, as at evening there was water lekege from ac, given twice reminders. But no body was cared. Lastly i was managed with same till checked out in morning.

    Travel Month: May 2025

    Room: Standard Double (6th Floor)

    3.0

    average stay

    firoj a.solo

    Average stay but checkout time is 8:00 PM which must be extend up to 10:00 AM min. Food quality is good as terms of price

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Semi-Deluxe (5th Floor)

    5.0

    Excellent Stay

    rasikul h.

    Really excellent and good. Behavior and cleanliness

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Single Room

    Hotel Gitanjali has replied on Fri May 16 16:15:21 IST 2025

    Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

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