At the check-in, we were ill-treated by the staff and owner, denied check-in, blackmailed us for paying them directly instead of MakeMyTrip, as it was a late night and we had no other option. When we did it, he charged us 50% higher than MakeMyTrip, put us in the worst room possible which had minimum amenities and the most smelly and filthy bathroom. The whole corridor was smelling of cigarettes and alcohol. Most importantly, this Hotel or so-called Hotel is being run in a residential property in the midst of a residential locality on an unauthorized basis (to the best of my knowledge).