The property has received several complaints from guests highlighting multiple issues. Guests faced problems with door locks, bed bugs, and non-functional air conditioning. There were concerns about pricing discrepancies, with charges more than advertised. Cleanliness was another major issue, with dirty rooms and bathrooms reported. The staff received mixed reviews; some found them helpful while others criticized poor service and attitude. Additionally, the property lacks basic amenities like wifi, consistent water supply, and parking space.