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Review Of Hotel O HOTEL UTSAV PALACE0123401234

RR Nagar, Bangalore

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    1.8
    Poor

    44 Ratings, 22 Reviews

    excellent
    5%
    very good
    9%
    average
    11%
    poor
    14%
    bad
    61%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 3
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1

    Rating Categories

    • Location2.4
    • Cleanliness1.9
    • Room2.3
    • Food1.0
    • Value For Money1.5
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property seems to have serious issues with overcharging and customer service, as many guests reported being asked for extra payments upon arrival. The cleanliness and maintenance of rooms are also major concerns, with complaints about dirty bedsheets, bathrooms, and unpleasant odors. Additionally, guests faced communication problems with the staff and experienced a lack of assistance, especially during emergencies like heavy rain. Overall, it appears to be a disappointing option based on guest experiences.

    Sort by:

    Positive first
    2.0

    Poor Stay

    sanjay c.family

    Never go this hotel totally bed experience waste of money i have paid online 643 already but receptionist say i am not provide this room at this rate kindly send me 300 hundred extra than i will give u a room never go these types of hotel totally bed experience

    Travel Month: Aug 2025

    Room: Classic

    1.0

    TAKEN EXTRA

    vijay s.family

    Taken 1000/- Extra for Booking Otherwise Booking Would be Cancelled. Location is Good AC and Other Facility Good

    Travel Month: Apr 2025

    Room: Classic

    • user photos
    • user photos
    1.0

    Terrible Stay

    lakshmi.business

    After reaching the hotel they asked for double money, otherwise you go and ask money to make my trip, night too tired and also we tried to call mm t no response. The receptionist said that if i give double they only give room. At last, we paid

    Travel Month: Mar 2024

    Room: Classic

    1.0

    Terrible experience

    aniruddh d.solo

    Terrible experience hotel said they don’t have booking. I didn’t stayed there.

    Travel Month: Feb 2023

    Room: Classic

    1.0

    Worst

    anbu r.solo

    Worst service. Asked extra payment. Breakfast no give it. Drunken boys disturb. Extraaaaa

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Pathetic

    tapas k.solo

    Don't you dare to think of this. it's just a one floor property run by staff. That's it

    Travel Month: Dec 2022 (4-Night Stay)

    Room: Classic

    1.0

    Horrible stay inside scary

    vishnuprasad k.couple

    Never ever think to book there. They will demand extra price. Rooms is worst Atmosphere scary

    Travel Month: Jan 2023

    Room: Classic

    • user photos
    • user photos
    4.0

    A trip to Bangalore

    adarsh.business

    Room was clean and tidy. Bathroom was clean. There is a pipe for hot water but no hot water. There is AC but there is no remote to turn it on or off. 350/- will be charged as maintenance charge than mentioned.

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Very bad serviece

    jobin j.solo

    They are taken extra charge than i booked

    Travel Month: Jul 2022

    Room: Saver Single

    1.0

    Worst stay

    sumit k.solo

    Plea don’t even thing of staying in this hotel. There were blood stains on the bedsheets, pillow were black, and there were leakage in the washroom

    Travel Month: Jul 2022

    Room: Classic

    1.0

    Very bad

    prabhnoor.couple

    Very bad service room conditions very bad bathrooms were not usable at all, receptionist asked us for extra money as a service of around 900

    Travel Month: Jul 2022 (3-Night Stay)

    Room: Classic

    1.0

    extra money received for hotel mañager

    shivakumar k.business

    no towel cleanliness room just Small room I don't like the hotel biggest wrost hotel

    Travel Month: Jun 2022

    Room: Classic

    1.0

    It was such a horrible stay

    nisha n.family

    The room was full of cigarettes smell, communication with the staff was too bad.

    Travel Month: May 2022

    Room: Classic (2X)

    2.0

    I am totally disappointed

    vishnu d.solo

    1) i am paid on only, receptionist ask for 200 rupees, i said him i am already paid, but he said he need 200 rupees 2) room is bad, and bathroom like as public toilet. I am totally disappointed with this hotel

    Travel Month: May 2022

    Room: Saver Single (X)

    1.0

    Pathetic service

    manjunath.family

    Had a worst experience. No park

    Travel Month: Mar 2022

    Room: Classic (2X)

    Hotel O HOTEL UTSAV PALACE has replied on Fri Apr 08 11:56:49 IST 2022

    Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead ) regards, andrew

    2.0

    Ac not working

    madan m.solo

    Ac, tv and others were not in working condition. Not maintained properly

    Travel Month: Mar 2022

    Room: Saver Single (X)

    Hotel O HOTEL UTSAV PALACE has replied on Sat Mar 12 11:00:21 IST 2022

    Sorry for the unpleasant experience you had with us, madan m k. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, martin!

    1.0

    Very very bad stops and no cleaning

    girish h.family

    Very very bad hotel no clean up

    Travel Month: Feb 2022

    Room: Classic (2X)

    Hotel O HOTEL UTSAV PALACE has replied on Mon Feb 14 20:00:03 IST 2022

    Hi girish hd! we do regret the experience you had with us. Your feedback will help us in working towards a better experience in the future. Have a good day ahead. Regards, martin!

    1.0

    Terrible Stay

    dakshana.group

    Worst hotel in Bangalore. The staff was so rude to a point. We had exam next day. Horrible rooms n service. Never going back

    Travel Month: Jun 2020

    Room: Classic (2X)

    Hotel O HOTEL UTSAV PALACE has replied on Mon Jun 29 09:47:09 IST 2020

    Oh no, that's not good to hear, Dakshana! We do realise how it feels if such services was provided to me. I do apologize from the bottom of my heart and will definitely work with my team to improve further. Regards, Vishal

    1.0

    Bad service dont book

    mrudhul m.solo

    They will ask us to cancel and book as fresh from them.

    Travel Month: Jan 2020

    Room: Saver Single (X)

    Hotel O HOTEL UTSAV PALACE has replied on Mon Jan 06 11:12:51 IST 2020

    Hi Mrudhul! We re extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sakshi!

    2.0

    Poor servicing by hotel

    yashavanth h.family

    The day we stayed, it rained heavily so they put lift off saying water has entered the lift. So we asked helper boy to help us with luggage but they were least bothered. We had to carry our luggage for 4 floors ourselves. Initially we booked room for 1 day, that we got an average room. Then we had to extend for another day and on 2nd day price of room was lesser on app so I got room for less price compared to 1st day. So they said we have to shift the room and gave us very small room where we hardly had space to walk. If app provides me good offer and less price then it means I will surely not get good room and service. I would give only 1 star to their poor service and room.

    Travel Month: Jul 2019

    Room: Classic (2X)

    Hotel O HOTEL UTSAV PALACE has replied on Mon Aug 05 14:47:30 IST 2019

    Apologies for the inconvenience caused, Yashavanth! We've marked a note for the experience you had with us and we'll put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :). Regards, Swarna.

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