The property has a decent location, close to the Victoria Memorial metro station, which is a plus. However, many guests faced issues with cleanliness, lack of basic amenities like hot water, towels, and drinking water. There's a serious concern about extra charges being imposed after check-in, which left visitors feeling cheated. Service seems to be lacking, with complaints about rude staff and a general absence of support. Overall, experiences reported here indicate significant dissatisfaction among guests.