We waited for check in for one hour after 12 too, even after pre booking.
Hotel O Emblem has replied on Tue Apr 16 19:26:03 IST 2019
Hi, Vinit! Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we've immediately shared the feedback to our relevant team to look into this concern so that our other guests shouldn't face such trouble further. Hope to make your future experience delightful and we assure you that we won't let you down this time. Regards, Rachit