Review
pros- 1. Excellent location and service 2. Very good rooms, excellent view and ambience, stylish 3. Very courteous staff, excellent hospitality
cons
1. Room service including cleaning inadequate, inequipped, need training for them 2. Clarity of charges, for example- even drinking water is chargeable, more transparency on costs
3. Reception management has to be professional, looks like 1-2 people are managing everything
Hotel Le Halcyon Kasauli has replied on Wed Jun 26 21:44:02 IST 2024
We greatly appreciate the feedback provided by You regarding your recent stay at Hotel Le Halcyon Barog, Kasauli. Your suggestions are valuable to us as you highlight both our strengths and improvement areas wherein we can enhance our guests experience.
Pros- Location and Service: We are thrilled to hear that You enjoyed our excellent location and high-quality service.
Rooms, View and Ambience: It is wonderful to know that our esteemed guests find our rooms stylish, with excellent views and ambience.
Courteous Staff and Hospitality: We take pride in our courteous staff and glad to know that their efforts in providing excellent hospitality were recognized.
Cons- Room Service and Cleaning: We apologize for the inconvenience caused by inadequate room service and cleaning. We are taking immediate steps to equip our staff better and provide them with additional training to improve the same.
Clarity of Charges: We regret any confusion regarding our charges. We will review our communication procedures to ensure more transparency, especially concerning additional costs such as drinking mineral water. Although, we provide 1 litre mineral water in each room alongwith unlimited RO water completely free of cost.
Reception Management: We are addressing the feedback regarding our front office management to ensure it is professional and well-staffed. This will help us manage our operations more efficiently and in providing a smoother experience for our guests.
We value Your constructive feedback and are committed to making the necessary improvements to enhance our guest,s experience as memorable. We hope to welcome you back in near future and provide an even better stay.
Warm regards,
Team - Hotel Le Halcyon Barog, Kasauli