The property faces significant challenges, particularly with cleanliness and maintenance. Guests reported issues with foul smells, broken locks, and malfunctioning air conditioning. Service quality was hit or miss; while some staff were supportive, others were described as rude and unhelpful. Notably, food quality did not meet expectations, and communication regarding amenities was poor. However, the location is central, making it convenient for exploring Amritsar, and there were instances of positive staff interactions.