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Review Of Hotel La Casa Amritsar

Tensilpura, Amritsar | 1.9 km drive to Golden Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    144 Ratings, 54 Reviews

    excellent
    31%
    very good
    22%
    average
    15%
    poor
    15%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 5
    • 4
    • 5
    • 2
    • 2
    • 1
    • 2
    • 1

    Rating Categories

    • Location3.2
    • Cleanliness3.4
    • Value For Money2.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests have mixed feelings about this property. While some appreciate the decent cleanliness, comfortable mattresses, and cooperative staff, others express disappointment with poor service, unhelpful staff, and inadequate amenities. The location is convenient near the city center and the Golden Temple, which many find beneficial. However, issues like malfunctioning AC and insufficient room service have also been highlighted.

    Sort by:

    Positive first
    3.0

    Average Stay

    atul s.solo

    They offered me very bad washroom first then after request, room urgraded Then i request for tea in room service. They straightly denied for that. Also dental kit not provided by them after request also.

    Travel Month: Nov 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    venposh r.family

    The hotel is very decent. Cleaning was properly done. The mattress was very Comfortable. Overall the stay was good.

    Travel Month: Oct 2025

    Room: Deluxe Room

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    2.0

    Pathetic Stay....

    vipan.family with 2 kids

    It was a pathetic stay . Hotel staff was not cooperative. Our room was on third floor and lift was also not working. They even not provided us glass of water , tea bags, hot water kettel, shampoos. Door was not properly locking and bathroom door was autolocked one time. I asked staff to provide room service whenever water is required , they said you have to come to ground floor and fill the water bottles by yourself downsatairs from thirdfloor. Also I asked them to clean the room next day as my stay was for two days , they did not send any house keeping staff, I will not recommend this hotel for family.

    Travel Month: Oct 2025

    Room: Family Room

    1.0

    Not recommended anymore and before booking kindly check review and service

    manpreet s.family

    Dirty room, no service available cheap place , disgusting hotel by rooms and service . Very small rooms and nothing in the room available like for shower n etc no lift working no pool working just they have room but room is also not upto the mark

    Travel Month: Sep 2025

    Room: Deluxe Room

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    3.0

    Average Stay

    shriyanshi k.

    The average rating is given on the basis of room condition. There was dampness in the room due to which it was smelling and also the bedding n room was not properly clean( no proper dusting). Location wise it is good at its place. Connectivity within city is good.

    Travel Month: Sep 2025

    Room: Deluxe Room

    3.0

    Average hotel

    harpreet n.group

    property is ok but staff is not cooperative. only have basic amenities. Hotel phone is not working have to call from my phone everytime.

    Travel Month: Aug 2025

    Room: Family Room

    4.0

    Feel like home stays Very Good Experince

    chandeep s.couple

    Very Nyc environment Nyc Staff Good Hotel Feel like home Feel like home stays Very Good Experince Very Nyc environment Nyc Staff Good Hotel Feel like home Feel like home stays Very Good ExperinceFeel like home stays Very Good Experince

    Travel Month: Aug 2025

    Room: Deluxe Room

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    5.0

    Excellent Stay

    jaskaran s.

    My Experience is very good. Hotel Staff very friendly. Rooms very neat and clean.

    Travel Month: Aug 2025

    Room: Deluxe Room

    5.0

    Hotel Reviews

    yash b.business

    Facilities and services are good and room is at reasonable price, the location is also at centre of cit Facilities and services are good and room is at reasonable price, the location is also at centre of city

    Travel Month: Aug 2025

    Room: Deluxe Room

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    2.0

    Poor Stay

    rajesh s.couple

    room service is not good, no tea coffee arrangements after 11am, and no inhouse kitchen available. No cable facility available. in short my experience is not good

    Travel Month: Aug 2025

    Room: Deluxe Room

    1.0

    don't choose this hotel staff not attend

    kashish.business

    not attend properly i will leave the hotel on the spot very bad experience. don't choose this hotel.

    Travel Month: Apr 2025

    Room: Deluxe Room

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    2.0

    Poor Stay

    gurpreet s.family

    food ordered was very bad in taste and room lock and wifi was not working. Bad experience with hotel La Casa

    Travel Month: Apr 2025

    Room: Family Room

    1.0

    Terrible Stay

    sushant t.family with 1 kid

    Well hotel was having a lot of foul smell and there were cleanliness issues Apart from that a/c was not working Neither they had any sort of ventilation

    Travel Month: Apr 2025

    Room: Family Room|Deluxe Room

    2.0

    Poor Stay

    chetan j.

    No cleanliness in the rooms. Bathroom lock broken.

    Travel Month: Mar 2025

    Room: Deluxe Room

    3.0

    Average Stay

    malkit s.

    Room was not proper clean as according to the pics show in the make my trip and in rooms are smelling.

    Travel Month: Mar 2025

    Room: Deluxe Room

    2.0

    La Casa hotel - not a hospitable place

    family

    We booked one family room here for 4 persons but only 3 beds were there and on requesting one extra matress they provided. But I would appreciate if these details are clearly mentioned in the room details section during booking. The hotel's ACs were not working and there were no windows in the room which can compensate and ease air circulation. On raising the complaint, the hotel staff told that it would take lot of days to fix the AC issues. When we asked for different room, we were told that no rooms are available and all ACs are malfunctioning. Instead of understanding the issue and trying to call the technician, the staffs told that they would cancel our booking once we initiate the same . We were unable to reach helpdesk as well as it was popping an error screen. Lot of other visitors started complaining as well that ACs weren't working. Also, during checkin the hotel didn't provide any dental kit even though it was mentioned in the hotel amenities details document. When we questioned about the same, we were told that they never provide those Thankfully one of the hotel manager was supportive enough to understand the AC problem and provided us a secondary accomodation in a different hotel. During our discussion we got to know that the hotel staffs were taking the AC problem very casually and even though they already were facing some issues a day back they didn't act on the problem soon enough by calling the technician. So in a nutshell, La Casa experience was not good but I appreciate one of the manager who helped us. The other staffs were not being kind enough.

    Travel Month: Mar 2025

    Room: Family Room

    5.0

    Excellent Stay

    nitika.

    It was a gr8 stay there, room was spacious and clean, staff was cooperative too

    Travel Month: Mar 2025

    Room: Family Room

    1.0

    not good hotel and staff is also not good bad behaviour for costumer

    sudhanshu.family with 1 kid

    the hotel was not good room is not good ac is not working properly so much noice in this hotel staff are abusing each other in front of faimly and guests

    Travel Month: Mar 2025 (4-Night Stay)

    Room: Family Room

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    1.0

    Terrible Stay

    manohar.family

    ac was not working properly , food quality was also not good , as the tea was being served cold , room cleaning service were so late staff were abusing each other on reception very bad experience in this hotel they were ignoring costumer and not answering properly

    Travel Month: Mar 2025 (4-Night Stay)

    Room: Deluxe Room

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    5.0

    best stay ever, memorable , highly recommended and i would stay there agai

    ashwani k.couple

    exceptional stay in comfortable and congenial environment. it's unforgettable experience. The beauty of concept is location that is in the city centre.

    Travel Month: Mar 2025

    Room: Deluxe Room

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